A status request on one site
"Has this month's service been done?" She identifies the site, reads the frequency the contract schedules and the last service recorded, and confirms the expected deliverable without inventing a date.
Commercial cleaning
A visit to confirm, an issue to correct or an extra request stays attached to the right site. Your receptionist records the contact and context, uses authorized information and passes the request to the account owner without mixing up buildings.
$39 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
On a twelve-site account, the first question is not "what is wrong": it is "which one". Zenvox, your AI receptionist, identifies the site in English or French before opening anything. It serves commercial cleaning companies across Canada for $39 CAD a month: 50 Standard calls, one local number, no setup fee, no contract with Zenvox. Free trial: 7 days, up to 20 answered calls, no card.
Each request attached to the right commercial site
The gap is attached to the right building, with the previous report's reference and the local contact's name. The supervisor handles a documented file, not an email that starts with "a tenant is complaining".
Read the full conversation
Thursday, 2:15 p.m. The supervisor is out on a route. A property manager calls about one of his buildings, without saying which.
ReceptionistRichard Facility Services, good afternoon. Let me take your name, your company and a callback number first.
CallerMartin Sirois, property management. I have a tenant complaining: the lobby garbage was not emptied and the entrance was left dirty.
ReceptionistWhich building are we talking about? I have several sites on your account, and I want the observation attached to the right file.
CallerThe one on Main Street, in Dartmouth. We talked about it last month, it was supposed to be settled.
ReceptionistI can see the site and the previous report. I am logging the complaint as a gap to address on that site, with the report reference, and passing it to the account supervisor. He will come back to you with the corrective action; I cannot confirm on my own that the service met the contract.
For the requests you receive
An issue and a corrective action
A field observation, a gap noted in the last report, a tenant complaint. She attaches it to the right site, classifies it as a gap to address, and passes it to the account supervisor.
An out-of-contract extra
Additional cleaning, a visit outside the scheduled frequency, a one-off intervention. She opens a separate request with the approval of the right contact — not of whoever called first.
Other requests you can delegate
Consolidated report and renewal
A manager asking for their account report, or preparing a renewal. She records the request, the scope wanted and the deadline, and routes it to the account manager.
What she does for you, in commercial cleaning
Your customer is a manager with several addresses, not a household. She identifies the site before anything else, attaches every request to the right building, and leaves the approval of the work to your supervisor.
When a manager calls without naming the site
She takes the name, the company and the callback number, then the identifier of the site involved.
On an account with several addresses, answering about the wrong building is a fault, not a slip.
She reads the frequency the contract schedules and the last service recorded for that site.
“Has this month’s service been done?” gets an answer from the file, with no invented date.
She records the zone and service concerned, the access window and the local contact on site.
Offices, shops or common areas: the evening crew knows where it goes in and whom to see.
She discloses nothing about a site to someone with no rights on it, even inside the same network.
Access rights are loaded with the accounts: each building keeps its authorised contacts.
When an occupant complains or a gap comes up
She attaches an occupant’s complaint or a gap in the last report to the right site, and classifies it as a gap to address.
The account supervisor gets a documented file, not an email that starts with “a tenant is complaining”.
She passes the gap to the supervisor with the previous report’s reference.
The corrective action starts from the right building, and next month’s report stays accurate.
She opens out-of-contract cleaning as a separate request, with the contact who has to approve it.
Nothing is carried out before that approval, and not on the word of whoever called first.
When the account prepares its report or its renewal
She records the account report request, the scope wanted and the deadline, then directs it to the account manager.
The consolidated report is built on clean per-site data, fed on every call.
She summarises the gaps, extras and access issues reported for each site after every call.
You see the portfolio building by building, without reworking a spreadsheet.
Contracts, crews and several sites
Each of these options is added separately, when it is useful to you.
- Add-on
She keeps what is due, done and up for renewal, per site and per zone.
That is the data that makes a status answer reliable across a whole portfolio of buildings. Contracts and recurring service
- Add-on
She plans tasks per site and brings field observations up to the corrective action.
Each corrective action is assigned to someone on your cleaning crew, and you see who took it. Dispatch and field work
- Add-on
She keeps the access rights, deliverables and billing of each site and each entity separate.
One account, several sites, sometimes several legal entities: nobody reads someone else’s file. Multi-site and entities
When the contact writes, and if you already use software
- Channel
She attaches the local contact’s emails about an expected report or a service to check to the site.
Optional email channel: the exchange lands in the building’s file, not in a shared inbox.
- Software
She treats a client’s portal as software to be named and qualified, not as access already granted.
A public portal proves no integrator access; a named product and an identified owner are needed. My software is not in the list
- Software
She stays aligned with Jobber for the client, the site and the request, once writing is proven.
The client-site-request model exists in the product; writing each object is proven on your cleaning account. Jobber
- Software
She confirms to the manager that a service invoice exists and whether it went out, with no amount.
The contract, its billing schedule and your books stay in QuickBooks. QuickBooks
What she does not do, in commercial cleaning
- She discloses nothing about a site to someone not entitled to it, even inside the same network.
- She approves no extra: the request goes to the account’s authorised contact.
- She issues no certificate and takes no position on a regulatory obligation.
- She does not confirm that a service met the contract: your supervisor approves that.
- She changes neither a frequency nor a cleaning protocol set in the contract.
What you can ask her yourself
She answers from the calls, requests and business information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich sites reported an issue after a service visit?
She retrieves the site, the expected deliverable and the recorded report. A complaint does not authorise corrective work.
Which out-of-contract extras are still waiting for the manager’s approval?
She reads back the separate requests and the contact recorded for each. She approves none of them.
Which services for the month are still to be done, site by site?
Add-onWith Contracts and recurring service: what is due and what is done for each site. Without the option, she does not track frequencies.
What happens to the request
You load your accounts, sites and rights
The portfolios, the site identifiers, the frequencies, the deliverables, the access windows and the local contacts. She reads those rights: she does not invent them, and she does not widen them.
The site first, the request after
Name, company and callback number. Then the site identifier, the zone and service concerned, the scheduled frequency, the expected deliverable, the access window and the local contact on site.
Gaps that are tracked, not emails that are lost
You receive issues and extras attached to the right site, with the approval of the right contact. The supervisor then approves that the service was carried out as the contract requires.
What the Trades and maintenance base covers
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Name and callback number taken first, so nothing is lost if the line drops
- The work asked for, the place and the wanted timing, written into your request
- An immediate alert when the situation matches your urgency rule
- A written summary after every call, readable in the app, and the option to ask her what happened
She discloses nothing about a site to someone not entitled to it, even inside the same network.
Decisions that stay with you
- She approves no extra: the request goes to the account's authorised contact.
- She issues no certificate and takes no position on a regulatory obligation.
- She does not confirm that a service met the contract: the supervisor approves that.
- She changes neither a frequency nor a technical protocol belonging to a service.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which sites reported an issue after a service visit?
She retrieves the site, expected deliverable and recorded report. A complaint does not authorize corrective work.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
Contracts and recurring service already includes dispatch for jobs covered by those contracts. The Dispatch and field work option is only added for separate jobs outside that scope.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Your email inbox
Attach the local contact’s emails about an expected report or service review to the right site.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
A generic category: the product has to be named and an owner identified. A public portal existing proves no integrator access.
Client, site and request are modelled; writing each object still has to be proven on a real account before it is announced.
Zenvox confirms an invoice exists and whether it went out, to answer a customer calling about it, without stating an amount. The contract, its billing schedule and your books stay in QuickBooks.
Your customer is not a person, it is a portfolio of sites
When you clean offices, shops or a building’s common areas under contract, your customer is no longer a household. It is a property or facility manager with several addresses, contracted zones and services, frequencies, reporting requirements, and a different local contact at every site.
So your receptionist works by site, not by person. Her first question is about the identifier of the site involved, and everything else attaches to it: the scheduled service, the frequency, the expected deliverable, the access window, the previous report and the issue to follow up.
It is also a matter of discretion. The documented risk in this trade is exposing one site's data to the wrong contact in a network. One file per account and per site, with access rights, is not administration: it is what keeps a manager from reading the report of a building that is not theirs.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for contractors and trades in CanadaTrades: the estimate call you cannot take
Commercial cleaning — your questions
My clients have ten buildings and name none of them.
That is why the site identifier is her first question. On a multi-site account, an observation attached to the wrong building is a lost corrective action and a distorted report.
Can she give information to anyone in the network?
No. The documented risk in this trade is exposing one site's data to the wrong contact. Access rights are loaded with the accounts, and she respects them: each site has its authorised contacts.
Can she confirm a visit met the contract?
No. She reads the scheduled frequency, the last service recorded and the expected deliverable. Approving the execution belongs to the supervisor, and she issues no certificate.
Extras get lost between two emails.
She opens them as separate requests, attached to the site, with the contact who has to approve them. Nothing is carried out before that approval.
Consolidated reports are my real value.
And they depend on clean per-site data. She feeds that data on every call — gap, extra, access, contact — so the account report builds itself without manual rework.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Commercial cleaning