A new kitchen project
She qualifies the space, the expectations, the stated budget, the plans available and the appliances already chosen, then sets the designer meeting in the windows you reserve for it.
Kitchen and cabinet makers
Your next kitchen consultation starts with the space, stated budget, plans and appliances already chosen. Your receptionist also records open selections and change requests so your designer knows what still needs clarification before measurements, pricing and production decisions.
$39 CAD / month · 50 Standard calls · 1 local number
A kitchen project ready for the consultation
The designer receives a completed file, with both missing choices filled in and a flag on the fridge width. The drawing is corrected before manufacturing, instead of being discovered at installation.
Read the full conversation
Friday, 11:05 a.m. The designer is in a showroom meeting. A customer calls back about her kitchen, whose file is waiting on two choices.
ReceptionistÉbénisterie Poirier, good morning. Let me take your name and a callback number first, in case we get cut off.
CallerNathalie Roy, 450 555-0146. We finally picked our countertop. And we bought the fridge.
ReceptionistGood, those are exactly the two choices we were waiting on. Do you have the exact fridge model and its dimensions?
CallerYes, it is on my invoice. It is a bit wider than the one we had looked at originally.
ReceptionistI am recording the model and the width, and flagging it to be confirmed by the measurer — a different width can change the cabinet beside it. I am passing this to your designer; she will come back with an adjusted drawing before anything goes to the shop.
For the requests you receive
Appliances and dimensions
A fridge wider than planned changes a whole cabinet. She records the models and the dimensions the customer gives, clearly marking that they still have to be confirmed by the measurer.
Manufacturing and installation follow-up
A question about a lead time, a delivery, a touch-up after installation. She pulls up the file, records the request and routes it to the right person instead of making the customer repeat the story.
Other requests you can delegate
Choices still pending
Door fronts, hardware, countertop surface, colour, handles. She keeps the list of what the file is missing and chases it with context, instead of letting a project sleep three weeks over a stain.
What happens to the request
You describe your selection process
The stages of your file, what you want chased and at what pace, your designer's meeting windows, and what your receptionist does not say. All of it changes from the app.
She qualifies the project and records the choices
Name and callback number first. Then the space and the plan available, the dimensions already taken and by whom, the appliances with their models, the materials, hardware and finish wanted, the storage and usage constraints, then the manufacturing, delivery and installation being aimed for.
A file that moves between two meetings
You get the written request and the list of what is missing. Selection follow-ups go out with the project's context, you approve them, and manufacturing starts once the drawing and the financial version are validated together.
What the Trades and maintenance base covers
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Name and callback number taken first, so nothing is lost if the line drops
- The work asked for, the place and the wanted timing, written into your request
- An immediate alert when the situation matches your urgency rule
- A written summary after every call, readable in the app, and the option to ask her what happened
She authorises no manufacturing: the shop starts on a drawing and a financial version that were validated.
Decisions that stay with you
- She gives no firm price and no ballpark: a kitchen is priced after the meeting and the survey.
- She confirms no final dimension and no compatibility with a specific appliance.
- She commits to no manufacturing lead time and no supplier delivery date.
- She commits to no contract term and no deposit amount: that belongs in the proposal.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which kitchen customers say they already have plans?
She reads reported plans, appliances and preferences. Your team still takes the final measurements.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Website chat
Discuss materials, storage and a design meeting using your approved catalogue.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Selection and allowance logic is documented in the product; it proves no integration with a drawing package.
A generic category: the product has to be named and an owner identified. Whether a bill of materials can be exchanged is unknown.
What delays a kitchen is rarely the shop
A custom kitchen or cabinetry project is a chain of decisions: the space, the expectations, the budget, the plans, the appliances, then the door fronts, the hardware, the surfaces, the storage and the installation. Every missing decision delays the next one, and the customer decides at the pace of their life, not the pace of your shop.
Your receptionist works exactly there. She answers when your designer is in a meeting, records the confirmed choices and the ones still pending, and chases what is missing with the project's context — not a generic message. The file stays current without anyone reopening a spreadsheet.
She does not draw and she does not measure. Final dimensions, compatibility with a specific appliance and authorisation to start manufacturing stay human decisions: your designer and your measurer validate them together, and that is what keeps the drawing, the quote and the bill of materials from drifting apart.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceRenovation and finishing
Kitchen and cabinet makers — your questions
Does she book the meeting with the designer?
Yes, within the availability you allow and on the windows you keep for design meetings. She sends the confirmation and the reminder before the meeting.
Can she take measurements over the phone?
She records what the customer gives, writing clearly where the dimension came from. Final measurements are validated by your measurer — that is what keeps a drawing, a quote and a bill of materials from contradicting each other.
What if the customer changes a choice after the agreement?
The change becomes a separate request, with a feasibility and cost check, then a fresh agreement before the shop moves. She opens the request; you are the one who accepts it.
My real problem is customers who do not answer.
That is the documented hypothesis in this trade: tracking customer choices slows the production launch. She keeps the list of what the file is missing and chases it with the project's context, not a generic message. You approve every follow-up.
Can she give a price for a kitchen?
No. The amount depends on the materials, the hardware, the surfaces, the number of boxes and the installation. She captures the budget the caller says they want to invest, which lets your designer arrive with the right proposal — but that is not a price.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberKitchen and cabinet makers