You get the service requested, the unit, bedrooms and bathrooms, pets and the key-handover date. Your receptionist asks for photos by text, gives no price outside your rate sheet, and passes an imminent key handover to you right away.
$39 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
While you scrub a bathroom, Zenvox, your AI receptionist, takes the next regular customer in English or French: the service, bedrooms, bathrooms, pets and the key-handover date. She writes it all down, gives no price outside your rate sheet, and you call back with yours. For residential cleaning companies across Canada, it is $39 CAD a month with 50 Standard calls and a local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
Keys handed back at the end of the month, the unit empty or furnished, tenant or landlord: she records the date first, because that date decides whether the call needs an immediate callback. In British Columbia, a tenant must leave the unit reasonably clean and the deposit depends on it, so she makes no commitment about it; in Quebec, demanding a security deposit is illegal, so this clean mainly serves the landlord or a sale.
Your every-other-week customer cannot do Thursday. She records the day they suggest and the reason, offers only the slots you have opened, and promises neither the same person nor a new fixed day without you.
Oven, fridge, inside windows, basement, fine construction dust: she records the condition, the square footage if known, the extras and the date the work ends, then asks for photos by text. These cleans are priced from photos and your rate sheet, not blind over the phone.
Guest check-out and check-in, linens, number of units: she records the window between the two and who pays. A host running several units is a professional call, and she passes it to you right away. She does not rule on whether the rental meets its city’s rules.
If you also offer painting or small repairs, she routes the call by service: painting follows the rules of the painters page — square footage and photos — and a building with several sites belongs to the commercial cleaning page.
A written request arrives: a move-out clean, an empty two-bedroom, keys handed back on the 31st at 5 p.m., oven and fridge as extras, kitchen and bathroom photos attached, tenant on site. The date is flagged as a priority, and the owner calls back with her price without taking her gloves off for nothing.
Wednesday, 3:40 p.m. The owner is on her knees in a shower, gloves wet. A tenant calls after leaving messages with two other cleaning companies.
ReceptionistHello, cleaning services. Let me take your name and a number to call you back first, in case the line drops.
CallerSure, here you go. I move out at the end of the month, and I want to know how much a move-out clean costs for a two-bedroom.
ReceptionistThank you, that is noted. I cannot give you a price without seeing the place: it depends on the rooms, the bathrooms and the condition. Will the unit be empty, and what time is the key handover?
CallerEmpty, yes. The landlord comes at 5 p.m. on the 31st. The oven and fridge need doing. I really need my deposit back.
ReceptionistI am noting the oven and fridge as extras. I cannot promise anything about your deposit, but I will pass on the date and the details. Could you text a few photos of the kitchen and the bathroom? And will you be there for access? I do not take codes over the phone.
CallerI will be there. Sending the photos now.
ReceptionistPerfect. Your request goes through now, with the 31st flagged as a priority, and you will get a call back with the price.
Your customer lets you into their home, and your price depends on that home. She prepares your callback with what you need to price it, without making a decision that belongs to you.
She takes the name and callback number before talking about the clean.
The first step of every call, so a request stays complete if the line drops while the caller walks through their home.
She asks which service: regular, deep clean, move-out, post-construction or short-term rental.
Each service has its own questions and its own deadline; a commercial call goes to the right person instead of being handled like a household clean.
She records the home — apartment, condo or house, empty or furnished — the bedrooms, the bathrooms and the square footage if known.
These are the facts that set your price; the square footage is written as the caller gives it, without being recalculated.
She asks about pets, allergies and products to avoid.
What your crew needs to know before going in, written into the request instead of kept in someone’s head.
She records the key-handover date, the lease end, the end of the work or the guests’ arrival.
In this trade the deadline stands in for an emergency: it says whether the request can wait until you finish the house.
She passes an imminent key handover or guest arrival to you right away.
The threshold is yours, and you change it in the app; the rest arrives in your summary.
She also passes on post-construction cleans, several units, a property manager or a multi-unit host, and any complaint, breakage or missing item.
These are calls where your decision matters from the first minute; she does not leave them waiting.
She asks for a few photos by text when the price depends on the condition.
The kitchen, the bathroom, the dust from a renovation: the photos attach to the request, and you price it without a wasted trip.
She quotes your rate sheet when you have given it to her, and only that one.
By bedrooms and bathrooms, with your extras; without a rate sheet, she explains what moves the price and leaves it to you.
She records the extras asked for: oven, fridge, inside windows, basement.
Extras change the time on site; they arrive listed instead of lost between two sentences.
She takes the request of a regular customer who wants to move a visit, with the day they suggest and the reason.
She offers only the slots you have opened, without promising the same crew or a fixed day.
She answers from what you have written down: your territory, your services, your visit days.
A question outside what you have set up becomes a message for you, not an invented answer.
Each of these options is added separately, when it is useful to you.
She tracks your regular visits: what is due, done or moved, home by home.
The every-other-week customer is your business model; the customer who asks when their visit is gets the answer from your calendar. Contracts and recurring service
She builds the file for a deep clean, a move-out or a post-construction clean, photos included, and follows up on the customer’s answer after you approve.
Follow-up stops as soon as the estimate is accepted or declined. Assisted estimates
She assigns a one-off clean to the crew that can take it, and you see who accepted.
Useful from your second crew, for cleans outside your regular contracts. Dispatch and field work
She carries on the conversation by text or on your website when the customer prefers to write.
Bedrooms, photos and the key-handover date stay attached to the same request. Text and website chat
She files the request in Jobber, where your recurring visits stay scheduled.
The connection is authorised from your account: Zenvox finds the customer and creates the request with the address, the home and the date wanted. Jobber
She sends you the request so you can book it in ZenMaid, BookingKoala or Launch27, which stay your system of record.
BookingKoala works through Zapier and Launch27 has a REST API; ZenMaid has no public API, and only its form bookings go out through Zapier. ZenMaid, BookingKoala, Launch27
She books the clean in Square when your plan allows seller-side writing.
Authorisation is given from your seller account; otherwise the appointment is written in Zenvox. Square Appointments
She answers from the calls, requests and business information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich regular customers asked to move their visit?
She reads back the reschedule requests and the days suggested. She confirms no new day on your behalf.
Which requests are still waiting for my callback with a price?
She reads back the requests with no callback recorded, with their photos and extras. She gives no price on your behalf.
Which regular visits are due this week, and which were moved?
Add-onWith Contracts and recurring service: what is due, done and moved. Without the option, she does not track your visit cycles.
Which deep-clean estimates are still waiting for the customer’s answer?
Add-onWith Assisted estimates: the last follow-up and the approved version. Without the option, she does not track estimates.
Your services, your territory, your open days and, if you like, your rate sheet — by bedrooms and bathrooms, with your extras. And what she does not say: no price outside the rate sheet, no commitment about a deposit, no access code taken over the phone, no opinion on mould or bedbugs.
Name and callback number first. Then the service, the address or area, the unit empty or furnished, bedrooms and bathrooms, how often or the date to meet, pets and products to avoid, how access will work and a few photos by text.
You get a written request with the photos attached. An imminent key handover, a post-construction clean, several units or a complaint reach you right away; the rest waits for your callback, and the caller knows you are the one who sets the price.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She gives no firm price, except the one on your rate sheet if you have given it to her: the state of the home and the extras make the real price, and they are seen in photos or on site.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which customers have a key handover before the end of the month?
She retrieves recorded deadlines, units and photos from your requests. She does not set your price.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
Contracts and recurring service already includes dispatch for jobs covered by those contracts. The Dispatch and field work option is only added for separate jobs outside that scope.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Get kitchen and bathroom photos and settle the extras by text before you give your price.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Jobber has a residential cleaning offering, with recurring visits and card on file. The connection is authorised from your account: Zenvox finds the customer and creates the request with the address, the home and the date wanted, and your recurring visits stay scheduled in Jobber.
Three booking tools built for cleaning. BookingKoala sends its bookings, cancellations and payments through Zapier, and Launch27 has a REST API. ZenMaid has no public API: only bookings made through its form go out through Zapier. Your tool stays the system of record: Zenvox sends you the request, and you book it in your tool.
If you book in Square, authorisation is given from your seller account: the clean is booked in Square when your plan allows seller-side writing, and in Zenvox otherwise.
Commercial cleaning works by site and by contract. You work by household: someone lets you into their home, and they want to speak to a business they can trust before they hand over their door. Your price depends on bedrooms, bathrooms, the state of the home and the extras. And in your trade, a hard date — a key handover, a lease ending, guests arriving — stands in for an emergency.
This is a trade of small businesses. In June 2024, Statistics Canada counted nearly 7,000 cleaning services businesses in Quebec and over 6,000 in British Columbia, residential and commercial combined, and the largest group was businesses with no payroll. When the phone rings in the middle of a clean, your receptionist is the one who answers.
She does what you would do between two houses. She recognises the service — regular, deep clean, move-out, post-construction, short-term rental — records the home, bedrooms, bathrooms, pets and the date to meet, and asks for a few photos by text. She gives no price outside your rate sheet, takes no door code, and makes no commitment about a damage deposit. You call back with your price, the full request in front of you.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for contractors and trades in CanadaOnly the one on your rate sheet, if you have given it to her — by bedrooms and bathrooms, for example, with your extras. Without one, she explains that the price depends on the home and its condition, asks for photos, and passes the request to you: you are the one who calls back with your price.
Yes. A key handover, a lease end or guests arriving in the next few days marks the request as a priority and sends it to you right away, instead of waiting for the end-of-day summary. You set that threshold.
She takes none over the phone. She records whether the person will be home or whether access needs arranging, and you settle the rest with your customer. It is also a privacy matter: an alarm code has no place in a written request.
She does not stand between you and them. She takes the full message — the day to move, the reason, the day suggested — and you call back. What she saves you from is the call left unanswered while your hands are in the water.
She recognises the commercial call — a property manager, a host with several units, an office — and sends it to you separately from your residential requests. Cleaning buildings by site and by contract has its own page on this site.
No. Without software, your requests arrive in the Zenvox app. If you already work in Jobber, ZenMaid, BookingKoala, Launch27, Housecall Pro or Square, your tool stays the system of record, and the software section of this page says what connects and how.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Residential cleaning
