Garages and auto services
Two shops, two bay capacities, two books. The call lands where an appointment can actually be honoured, rather than where a number was found.
Multi-site and entities
Each location keeps its hours, its number and its rules — and you keep one view across the whole thing.
7 days, 20 answered calls, no card
The task it takes over
Two branches is no business twice the size: it is two addresses, two schedules, two teams, and a customer dialling the wrong number one time in three. The question asked on the phone is the same everywhere — do you open Saturdays — and the answer changes with the location.
This add-on brings one more location into an organisation, inside the same industry. Each site keeps its local information, its hours and its number; calls route toward the right place; and rights are administered per entity, so somebody at one site does not see files belonging to another.
You keep a consolidated view: what comes in, where, and how volume splits between locations. That is the one place where sites are looked at together.
Step by step
- Add
One more location in the same organisation
An added site lives inside an organisation and its industry. It carries its own local information rather than blindly inheriting whatever the first one holds.
- Route
The call reaches the right place
The number dialled, the area or the question asked decides which site is concerned. A customer on the wrong number is handled, rather than pushed toward another line.
- Separate
Rights per entity
Each person gets access matching their site. Somebody responsible for two sees two; somebody at one sees one.
- Consolidate
An overview, and the split
Volume, requests and usage are read per site and across the whole. That is how it becomes visible that one branch takes twice the calls of another.
An add-on bringing capacity, rather than a package
The add-on brings one additional site inside the same organisation and industry, with a number and extra message segments. It adds no new voice pool.
What it is not: a second base. A location trading in another activity belongs to another industry, and team access accounts stay the ones inside a base.
What this changes for your business
Health and care
Practitioners are not in the same place every day. Routing follows the location where the requested act happens, and rights follow the team at that service point.
Restaurants
Two rooms with two capacities and two services. A group request goes toward whichever place can seat it, under its own rules.
What it receives
- Local information belonging to each location
- Routing rules between sites
- People, and whichever rights they are granted
- Numbers attached to each service point
What it produces
- A call handled by the right location
- Accurate local answers: hours, address, services
- Access separated per entity, with no file mixing
- A consolidated view of volume and how it splits
You decide who sees what and how calls split. An added site does not take another site's files unless you meant it to.
What is metered, and what comes from elsewhere
The add-on carries its own capacity, described in the catalogue.
- One additional site per add-on, in the same organisation and industry
- A number and extra message segments arriving with that site
- No new voice pool: calls stay metered on a base
- No extra access account is created by the add-on
Carrier costs tied to an extra number are provider fees, separate from a subscription, and qualified market by market.
With your per-location tools
A status shown is technical qualification. Routing between sites depends on no software of yours.
- Google CalendarTo qualifyOne calendar per location is conceivable; attaching a calendar to a precise site and checking rights remain to be qualified.Google Calendar
- Square AppointmentsTo qualifyMapping a merchant account to a service point is documented, and that is exactly the point to verify for a business with several addresses.Square Appointments
Questions about this add-on
Is this a second base?
No. The add-on brings one additional site inside the same organisation and industry, with a number and extra message segments. It adds no new voice allowance: calls stay metered on your base.
What about a location trading in another activity?
It belongs to another industry. This add-on covers several locations of the same activity, not two trades under one roof.
Can somebody at one site see the other site's files?
Only if you want that. Rights are administered per entity: somebody responsible for two sites sees two, somebody at one sees one, and an added site does not take another site's files unless you meant it to.
A customer dials the wrong number. What happens?
They are handled, rather than pushed toward another line. The number dialled, the area or the question asked decides which site is concerned, and local answers — hours, address, services — are that location's own.
Does the add-on create extra access accounts?
No. No access account is created by the add-on: your team keeps the ones inside your base. Carrier costs tied to an extra number are provider fees, separate from your subscription, and qualified market by market.
Where to next
Spreading work across crews, or reviewing team rights.
Multi-site and entities