An unidentified pest
Droppings, a noise, a bite, an insect seen once. She records the signs and the rooms affected without naming a species, and opens an inspection request rather than a treatment.
Residential pest control
You receive the reported signs, affected rooms, occupant and person authorized to approve the cost. Your receptionist shares your approved preparation instructions and records household details, preparing an inspection without promising a treatment before the pest has been identified.
$39 CAD / month · 50 Standard calls · 1 local number
Reported signs, the payer and household preparation
The technician receives an inspection request with the signs, the duration, the rooms, the traps already set, a cat in the home and the owner status. The customer receives the approved preparation instruction, and the visit is worth making.
Read the full conversation
Wednesday, 9:10 p.m. The technician has finished his day. A woman calls after seeing something move in her kitchen.
ReceptionistExtermination Caron, good evening. Let me take your name and a callback number first, in case we get cut off.
CallerJosée Charest, 514 555-0169. There is something in my kitchen cupboards, I saw small droppings.
ReceptionistI am not going to guess what it is over the phone — the inspection determines that. How long have you been seeing these signs, and is it only the kitchen?
CallerAbout a week. Mostly the kitchen, maybe the pantry. I put out traps from the store.
ReceptionistRecorded, along with the traps already set. Do you have children or pets at home? And are you the owner or a tenant — that determines who authorises the cost.
For the requests you receive
Tenant, owner, property manager
In a rented unit, the person calling is not necessarily the one who pays. She records the occupant, the owner and the authorised payer — that is what prevents a treatment carried out without a mandate.
Sensitive occupants
Children, elderly people, pets, declared allergies. She logs this as a field of its own: it is information your technician needs before choosing an approach.
Other requests you can delegate
A known infestation
The customer knows what they are dealing with and wants a treatment. She records the history, the previous service and its date, and checks whether a revisit was already scheduled in the file.
What happens to the request
You write what she is allowed to say
Your service area, your services, what you want to know before driving out, the preparation instructions you approved, and what she does not say. All of it changes from the app.
She gathers, without naming or promising
Name and callback number first. Then the suspected pest and the signs observed, the rooms affected, how long, the treatments already tried, the presence of sensitive occupants, the previous service and its date, the access and the instructions already given.
A prepared visit, with the right payer
You receive an inspection or treatment request, with the authorised payer confirmed and the preparation sent to the customer. The technician chooses the treatment, the return instructions and what falls under warranty.
What the Trades and maintenance base covers
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Name and callback number taken first, so nothing is lost if the line drops
- The work asked for, the place and the wanted timing, written into your request
- An immediate alert when the situation matches your urgency rule
- A written summary after every call, readable in the app, and the option to ask her what happened
She promises no treatment, no result and no warranty before the inspection.
Decisions that stay with you
- She does not identify the pest over the phone and names no species from a description.
- She gives no product instruction: only the instructions you approved, specific to the treatment, are passed on.
- She does not decide whether a return visit falls under warranty or is a new infestation — the technician examines that.
- She offers an arrival window, not an exact time.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which pest-control callers reported pets or children on site?
She retrieves only what was reported in the request. Treatment selection stays with the professional.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
Contracts and recurring service already includes dispatch for jobs covered by those contracts. The Dispatch and field work option is only added for separate jobs outside that scope.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Customer text conversations
Continue discussing availability and already approved instructions, without making a definite pest identification.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Client, site and request are modelled; writing each object still has to be proven on a real account before it is announced.
Interface key and callback secret are documented at the product's top tier; eligibility and write coverage still have to be qualified with the vendor.
An embarrassed call, in a hurry, often misinformed
Someone who finds bed bugs or mice at home calls quickly, sometimes ashamed, often without knowing what they saw. They describe signs — droppings, a noise in a wall, bites — not an identified pest. And they call three companies, because they want it settled today.
Your receptionist takes that call at the right distance. She gathers the signs, the rooms affected, how long it has been going on, what has already been tried, and whether there are children, pets or sensitive occupants. She does not name the pest and promises neither treatment nor warranty: the documented risk in this trade is exactly that — promising before identification.
She also confirms two things that cost visits: who pays, and what the customer has to prepare. A rented unit changes who is authorised to approve the cost; incomplete preparation turns a visit into a wasted trip.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceCleaning, pest control and restoration
Residential pest control — your questions
My unproductive visits come down to preparation.
That is the documented hypothesis in this trade: incomplete customer preparation wastes the visit. She confirms the preparation expected and sends it by text, then records what the customer has and has not done.
A lot of calls come from tenants.
And the payer is not necessarily the caller. She records the occupant, the owner and who authorises the cost on the first call: that is what prevents a treatment carried out without a mandate.
Can she say which pest it is?
No, and that is deliberate. Intake in this trade is designed without diagnosis: she gathers the signs in the caller's own words and routes to the right inspection. The documented risk is promising a treatment or a warranty before identification.
What about warranty returns?
She logs them and passes them on, without deciding. Telling a new infestation from a covered return is a technician's decision, not a phone answer.
Does she give a price?
She states what you wrote, and nothing more. Some routine treatments are priced from a grid you approve; heavier cases go through an inspection. She improvises no amount.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberResidential pest control