A status request on one site
"Has this month's service been done?" She identifies the site, reads the frequency the contract schedules and the last service recorded, and confirms the expected deliverable without inventing a date.
Commercial cleaning and inspections
A visit to confirm, an issue to correct or an extra request stays attached to the right site. Your receptionist records the contact and context, uses authorized information and passes the request to the account owner without mixing up buildings.
$39 CAD / month · 50 Standard calls · 1 local number
Each request attached to the right commercial site
The gap is attached to the right building, with the previous report's reference and the local contact's name. The supervisor handles a documented file, not an email that starts with "a tenant is complaining".
Read the full conversation
Thursday, 2:15 p.m. The supervisor is out on a route. A property manager calls about one of his buildings, without saying which.
ReceptionistServices Richard, good afternoon. Let me take your name, your company and a callback number first.
CallerMartin Sirois, property management. I have a tenant complaining, there are signs in the basement again.
ReceptionistWhich building are we talking about? I have several sites on your account, and I want the observation attached to the right file.
CallerThe one on Principale Street, in Terrebonne. Last month's report said it was settled.
ReceptionistI can see the site and the previous report. I am logging the observation as a gap to address on that site, with the report reference, and passing it to the account supervisor. He will come back to you with the corrective action; I cannot confirm on my own that the service met the contract.
For the requests you receive
An issue and a corrective action
A field observation, a gap noted in the last report, a tenant complaint. She attaches it to the right site, classifies it as a gap to address, and passes it to the account supervisor.
An out-of-contract extra
Additional cleaning, an extra inspection, a one-off intervention. She opens a separate request with the approval of the right contact — not of whoever called first.
Other requests you can delegate
Consolidated report and renewal
A manager asking for their account report, or preparing a renewal. She records the request, the scope wanted and the deadline, and routes it to the account manager.
What happens to the request
You load your accounts, sites and rights
The portfolios, the site identifiers, the frequencies, the deliverables, the access windows and the local contacts. She reads those rights: she does not invent them, and she does not widen them.
The site first, the request after
Name, company and callback number. Then the site identifier, the service concerned — pest control, cleaning, inspection — the scheduled frequency, the expected deliverable, the access window and the local contact on site.
Gaps that are tracked, not emails that are lost
You receive issues and extras attached to the right site, with the approval of the right contact. The supervisor then approves that the service was carried out as the contract requires.
What the Trades and maintenance base covers
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Name and callback number taken first, so nothing is lost if the line drops
- The work asked for, the place and the wanted timing, written into your request
- An immediate alert when the situation matches your urgency rule
- A written summary after every call, readable in the app, and the option to ask her what happened
She discloses nothing about a site to someone not entitled to it, even inside the same network.
Decisions that stay with you
- She approves no extra: the request goes to the account's authorised contact.
- She issues no certificate and takes no position on a regulatory obligation.
- She does not confirm that a service met the contract: the supervisor approves that.
- She changes neither a frequency nor a technical protocol belonging to a service.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which sites reported an issue after a service visit?
She retrieves the site, expected deliverable and recorded report. A complaint does not authorize corrective work.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
Contracts and recurring service already includes dispatch for jobs covered by those contracts. The Dispatch and field work option is only added for separate jobs outside that scope.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Your email inbox
Attach the local contact’s emails about an expected report or service review to the right site.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
A generic category: the product has to be named and an owner identified. A public portal existing proves no integrator access.
Client, site and request are modelled; writing each object still has to be proven on a real account before it is announced.
Contracts and billing schedules are documented on the product side; the service event and interface access are not verified.
Your customer is not a person, it is a portfolio of sites
When you serve buildings — recurring pest control, cleaning, chimney work, asset inspections — your customer is no longer a household. It is a property manager with several addresses, contracted frequencies, reporting requirements, and a different local contact at every site.
So your receptionist works by site, not by person. Her first question is about the identifier of the site involved, and everything else attaches to it: the scheduled service, the frequency, the expected deliverable, the access window, the previous report and the issue to follow up.
It is also a matter of discretion. The documented risk in this trade is exposing one site's data to the wrong contact in a network. One file per account and per site, with access rights, is not administration: it is what keeps a manager from reading the report of a building that is not theirs.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceCleaning, pest control and restoration
Commercial cleaning and inspections — your questions
My clients have ten buildings and name none of them.
That is why the site identifier is her first question. On a multi-site account, an observation attached to the wrong building is a lost corrective action and a distorted report.
Can she give information to anyone in the network?
No. The documented risk in this trade is exposing one site's data to the wrong contact. Access rights are loaded with the accounts, and she respects them: each site has its authorised contacts.
Can she confirm a visit met the contract?
No. She reads the scheduled frequency, the last service recorded and the expected deliverable. Approving the execution belongs to the supervisor, and she issues no certificate.
Extras get lost between two emails.
She opens them as separate requests, attached to the site, with the contact who has to approve them. Nothing is carried out before that approval.
Consolidated reports are my real value.
And they depend on clean per-site data. She feeds that data on every call — gap, extra, access, contact — so the account report builds itself without manual rework.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberCommercial cleaning and inspections