Point your line at your receptionist and decide the hours she answers, with no technical help.
Your calls reach your receptionist — all of them, or only the ones you do not pick up — and you get a written summary after each one. Your number does not change and your customers see no difference.
You will also have set your hours: when she answers alone, when she tries you first, and what she does at night and on weekends.
Allow ten minutes. The longest part is the test call you place to yourself.
No carrier password is asked for: forwarding is set from your own handset or your customer portal.
In your workspace, open the numbers page and select your carrier. The screen then shows what applies to it: the codes to dial, or the exact path in its app when it publishes none.
Every call, or only the ones that ring unanswered, hit a busy line, or find your handset switched off. The second case needs one setting per condition.
On your phone, dial the code shown, inserting your Zenvox number. Your carrier confirms with a short message. If it works through its app instead, the screen gives you the menu path.
From another phone, call your business number. Depending on your choice, let it ring or do not answer. Your receptionist should pick up, and the call should appear in your workspace within seconds.
Enter your opening hours, what she does outside them, and who to reach in an emergency. You can change these later without touching the forwarding.
Forwarding is a setting at your phone carrier, not at ours. Your line goes on existing, your number stays yours, and your telephone bill does not move. What you decide is where your carrier sends a call it could not put through to you.
Your customer dials the same number as before and sees no difference. The call reaches your receptionist, who answers from your published instructions, then sends you a written summary. None of this asks you to change handset, SIM card or phone plan.
Your opening hours work as a reference point, not as a barrier. Inside them, your receptionist answers, or tries you first, depending on what you chose. Outside them, she answers with the behaviour you set for nights and weekends, and she says so to the caller.
Hours are read in the time zone of the site declared on your business. If you run several sites, each keeps its own. A public holiday or an announced closure is declared separately, leaves your regular schedule untouched, and gives back the usual behaviour once the date has passed.
A line forwards to one destination at a time. The new setting replaces the old one instead of adding to it: if your calls were going to an answering service or another office, they stop going there. Write down the old destination before you dial the code, so you can put it back.
Each line is set up separately, and one is enough to start. Many businesses forward the number printed on their advertising first, leave the office line as it is, then add the second one once they have read a few call summaries.
That is conditional forwarding: your handset rings first, and the call moves on only if you do not pick up. Set the ring count at your carrier above the time it takes you to get a phone out of your pocket, otherwise carrier voicemail wins the race.
Several carriers set forwarding from their app or their customer portal rather than with a dialled code. The setup screen then shows the exact menu path for yours. We do not invent a code: a wrong one would lose you calls with nothing to announce it.
A call abandoned during ringing produces no conversation. You see it in your log with its time and number, which lets you call back. It is also the case where the ring count deserves to be lowered.
Remove spaces and dashes from the number, and dial the ten digits without the leading 1. Some carriers reject a formatted number.
Carrier voicemail often answers before conditional forwarding does. Lower the number of rings before voicemail, or switch to forwarding every call.
Check that you called the line that is actually forwarded — many businesses have a forgotten second line. The numbers page shows which one is connected.
The cancel code sits next to the activation code, on the same screen. It returns your line to its previous behaviour right away.
What owners ask before wiring a line.
Yes. Forwarding does not transfer ownership of your line: it stays with your carrier, in your name, and you can cancel forwarding yourself by dialling the cancel code from the handset concerned.
No. They dial the number they know. The Zenvox number is the internal address your carrier routes the call to; it is neither displayed nor announced to the caller.
With most carriers the code takes effect on confirmation, and the test call shows it straight away. When the setting goes through a customer portal, it can take a few minutes before it is live on the line.
That is exactly what the verification step settles: if your test call arrives, it is live.
What you set, and nothing else. Your receptionist can answer with the on-call behaviour, take a message with a written summary, or reach the person on call when your urgency rule is met.
No. No installation, no box, no software on your phone. The setting is made on the handset you already have, or in your carrier's portal.
Yes, as often as you like. The cancel code sits beside the activation code, and it returns your line to its previous behaviour as soon as it is accepted.
Every task has its own.
The two settings that follow naturally.
