You get who is calling, the inspection-condition deadline as it was read, the address and the type of building. Your receptionist judges no building, gives no price outside your rate sheet, and passes a close deadline to you right away.
$39 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
While you are up in an attic, Zenvox, your AI receptionist, takes the inspection request in English or French: who is calling, the address, the type of building and the inspection-condition deadline. She gives no opinion on a building over the phone and no price outside your rate sheet. For home inspectors across Canada, it is $39 CAD a month with 50 Standard calls and a local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
The buyer calls the same evening: offer accepted, inspection condition to be cleared by a date. She records the deadline first, as he reads it on the purchase agreement, without working it out, then the address and the type of building, and offers only the slots you have opened before that date.
A real estate agent calls between two showings. She records the agent, the client, the address, the deadline and who will provide access. She does not read or summarise any report to the agent without your rule: the report belongs to your client.
Your client rereads your report and calls about an observation. She does not interpret it: she records the section, the question and a good time to call back. A complaint, on the other hand, reaches you right away, with the date of the inspection.
For a condominium unit, she records the unit number and whether access to the common areas goes through the condo board; for a plex, the number of units. Your rate sheet and your day change with those answers, and you have them before you call back.
A seller wants an inspection before listing the house. No condition is running: she records the address, the type of building and the planned listing date, and the request waits for your callback.
A written request arrives: a buyer, a semi-detached built around 1978 in Longueuil, the 14th flagged as the deadline, access through the seller’s agent, buyer attending. The inspector calls back on the way down from the attic, with his slots and his price.
Tuesday, 6:20 p.m. The inspector is finishing an attic on the other side of town. A buyer calls, purchase agreement in hand.
ReceptionistHello, home inspections. Let me take your name and a number to call you back first, in case the line drops.
CallerSure, here you go. My offer was accepted yesterday, and I need a semi-detached inspected before the 14th.
ReceptionistThank you, that is noted. I am writing down the 14th as the deadline, as you read it on your agreement. What is the address, and do you know the year it was built?
CallerIt is in Longueuil, built around 1978. Is a house that age risky?
ReceptionistI cannot say anything about the building: the inspection will tell. Who will provide access? I do not take codes over the phone.
CallerThe seller’s agent. And I want to be there.
ReceptionistPerfect. Your request goes through now, with the 14th flagged as a priority, and you will get a call back to confirm the time and the price.
An inspection is booked against a deadline, and the call comes in while you are in an attic or under a staircase. She takes the request the way you would, and keeps for you what cannot wait.
She takes the name and callback number, then asks who is calling: buyer, seller or agent.
The agent and the buyer do not ask the same questions, and do not get the same answers.
She records the inspection-condition deadline as the caller reads it, without working it out.
That date decides whether the call is returned right away or after your visit.
She records the address, the type of building, the year built if known and the approximate square footage.
Those are the details that set your price and shape your day.
She passes you a close deadline or an agent waiting for a confirmation right away.
You set the threshold: the rest waits until you are out of the attic.
She writes you a summary after every call, with the deadline at the top.
Coming out of a visit, you read the priority before anything else.
She offers only the slots you have opened before the deadline.
A slot after the deadline helps nobody: she does not offer it.
She books the inspection in your calendar and records who provides access, without taking any code.
Access is arranged with the listing agent or the seller, not with a lockbox code read out over the phone.
She records whether the buyer will attend and any additional services requested.
You plan your day with those two answers in hand, rather than learning them on the doorstep.
She reminds the buyer and the person opening the door of the appointment.
The door opens on time, and you are not left waiting in your truck.
To “are you certified?”, she gives the answer you wrote and points to the RBQ public register.
She claims nothing you have not configured: the register itself shows which certificates are valid.
She declines to judge the building and records what the person wants to know.
“Is it serious?” waits for your inspection, not for an impression over the phone.
She records a client’s question about an observation in the report, with the section and a good time to call back.
She does not interpret your report: you call back knowing which page they mean.
She passes a complaint to you right away, with the date of the inspection concerned.
A complaint is handled by you, with the file in front of you, not by an improvised answer.
Each of these options is added separately, when it helps you.
She builds the estimate from your rate sheet, by type, size and age of building, and waits for your approval.
The price stays yours: she prepares, you send. Assisted estimates
She assigns the inspection to the inspector covering the area and the date, with the full request.
In a firm with several inspectors, nobody calls the client back to find out who is going. Dispatch and field work
She files every request in your Zenvox inbox, with the deadline at the top, so you can pick it up in the tool you work in.
No connection is established with inspection software: your tool stays the system of record for your agreements and reports.
She carries on by text with the buyer or the agent when they prefer to write.
Optional SMS channel: the address and the deadline stay next to what was written to you. Text and website chat
She answers from the calls, requests and business information you have access to. A question about an add-on only applies if you have switched it on.
The questionWhich requests have a deadline this week?
She retrieves the recorded deadlines, as callers read them. She does not work them out.
Which agents sent me requests this month?
She reads back who called and for which client. She passes on no report.
Which estimates are still waiting for an answer?
Add-onWith Assisted estimates: the estimates sent and their status. Without the add-on, she does not track estimates.
Your types of inspection, your territory, your open slots and, if you like, your rate sheet by type, size and age of building. And your answer to “are you certified?”: she says what you wrote, and nothing more.
Name and callback number first. Then who is calling, the condition deadline, the address and postal code, the type of building, the year built if known, the approximate square footage, who provides access and whether the buyer will attend.
You get a written request with the deadline at the top. A close deadline, an agent waiting for a confirmation or a complaint reaches you right away; the rest waits for your callback.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She gives no opinion on the condition of the building over the phone, nor on whether to buy it.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which requests have a deadline this week?
She retrieves the recorded deadlines, as callers read them, with the address and the type of building. She does not work them out.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Confirm the slot, the address and who provides access by text with the buyer or the agent, without taking any code.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Your client is not calling about a project: they are calling because an offer was just accepted and the inspection condition has a deadline. Sometimes their real estate agent calls for them. Your price depends on the type of building, its size and its age, and your visit depends on who opens the door. Meanwhile, you are up in an attic or under a basement staircase.
Your trade is getting a new framework in Quebec. Since October 1, 2024, the RBQ, Quebec’s building regulator, has issued a certificate to inspectors who carry out inspections for real estate transactions, and the certificate becomes mandatory as of October 1, 2027. Its public register lists valid certificates. The BNQ 3009-500 standard, published in 2022, sets out practices for inspections made for a real estate transaction. In Alberta, a home inspection business needs a licence, may only use licensed home inspectors, and must provide proof of errors and omissions insurance and a copy of its standard contract.
Your receptionist does what you would do between two visits. She records who is calling — buyer, seller or agent —, the deadline as the caller reads it, the address and the type of building, then offers the slots you have opened. She does not say whether a building is in good shape, does not promise what the inspection will find and takes no lockbox code. When asked “are you certified?”, she gives the answer you configured and points to the RBQ public register.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for contractors and trades in CanadaTrades: the estimate call you cannot takeShe records it first, as the caller reads it on the purchase agreement, without working it out or commenting on it. A close date flags the request as a priority and sends it to you right away. You set that threshold.
No. She gives no opinion on the building, nor on whether to buy it: your inspection says that. She records what the person wants to know and passes the request to you.
What you configured, and nothing more, then she points to the RBQ public register of inspectors, which lists valid certificates. In Quebec, the certificate becomes mandatory as of October 1, 2027.
Only the one on your rate sheet, if you have given it to her, by type, size and age of building. Without one, she explains that the price depends on the building and passes the request to you: you are the one who calls back with your price.
Not without your rule. The address, the transaction and the report are your client’s personal information: she does not pass them on or summarise them to a third party, even the agent. And the recording notice is given at the start of every call.
No. Without software, your requests arrive in the Zenvox app. If you already work in inspection software, it stays the system of record: no connection is established with those tools today, and you pick up there the request Zenvox sends you.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Home inspectors
