Leak after a storm
Water on a ceiling, a wall or in an attic, or shingles torn off by wind. Your receptionist takes the name and callback number first, notes where the water is coming in, and alerts you right away by text.
Roofers
While you work on a roof, your receptionist separates an active leak from a planned replacement. You get the address, roof type and access details, with an alert under your rules or an estimate visit booked in your available time.
$39 CAD / month · 50 Standard calls · 1 local number
The text you get
Sophie Tremblay · 450 555-0142 · 118 Bellevue St, Laval. Water coming through the ceiling since this morning, 2-storey house, shingles. Flagged urgent — call back as soon as you're off the roof.
When calls spikeStorms and high windsWinter — ice dams and snow loadEstimate season
For the requests you receive
Full replacement
A roof at the end of its life, a priced project. She notes the roof type, any measurements already available with their source, the height, the access and everything that penetrates the roof, then offers an estimate visit.
Flat and commercial roofs
Membrane, drains, a multi-storey building. Line items, warranties and access have nothing to do with residential shingles: she logs it as a separate request, with the name of the manager in charge.
Other requests you can delegate
Targeted repair
A few shingles, a flashing, a small leak with no active damage. She takes the address, the roof type and what the caller can see, and puts the request in your queue rather than in your emergencies.
A leak to follow up or a roof visit to prepare
Marc gets an alert on his phone with the name, number, address, roof type and an active-water flag. He calls back on his way down, ahead of the two other roofers on Sophie's list.
Read the full conversation
Tuesday, 2:10 p.m. The owner is on a roof in Laval. A woman calls after watching a water stain spread across her bedroom ceiling.
ReceptionistToitures Laval, good afternoon. Let me take your name and a callback number first, in case we get cut off.
CallerSophie Tremblay, 450 555-0142. Water is running down my ceiling.
ReceptionistIs water running right now, or is it a stain that formed? And what is the address?
CallerIt has been dripping since this morning. 118 rue Bellevue, Laval, H7N 2K4. Two-storey house, shingles.
ReceptionistNoted. I am flagging this as urgent and alerting Marc right away. He will call you as soon as he is down — he will confirm a window rather than an exact time, because work at height depends on the weather.
What she does for you, roofer
The moves she makes on your roofing calls, from the first word to the estimate visit, then what stays in your hands. Nothing here is a feature menu: every line is a call you get.
When someone calls with water on the ceiling
She takes the name and callback number before the roof is even discussed.
In her first sentence, in case the line drops while the caller runs for a bucket.
She asks whether water is running right now, or whether a stain has formed.
The answer separates an active leak from a repair to plan; your urgency rule, written once, decides what happens next.
She alerts you by text right away when water is coming in or shingles have blown off.
The request goes out as an immediate alert instead of waiting for the evening summary, because someone with water damage calls several roofers.
She rings your cell, and texts the summary if you are up on a roof; with a crew, she transfers to the on-call rotation.
Solo setting: your cell, then the text. Crew setting: leak to on-call, replacement to the estimator, repair to the dispatcher.
When it is a replacement or a repair to price
She records the roof type, the address with postal code, the number of storeys and everything that comes through the roof.
Asphalt shingle, membrane or metal; house or building; chimney, dormers, skylights — the fields of the documented situation for priced replacement and repairs.
She asks for a photo of the roof, or a measurement already on hand with its source and date.
A simple qualification attachment, included in the Trades and maintenance base only. It does not replace your climb up the ladder; it tells you what to look at before you go.
She books the inspection or the estimate visit in the slots you keep for visits.
The confirmation and the reminder before the visit go to the caller; you stay the one who prices the job on site.
To the price shopper, she explains that pricing happens after someone has been up to look, and keeps the request.
Surface, slope, number of layers and the state of the decking are seen on site. The request still enters your queue, with roof type and address.
She answers about your RBQ licence, insurance, warranty and service area with what you wrote.
In a trade where callers wonder whether the company is serious, the answer comes from your configuration, not from improvisation.
After your visit: the estimate, the job, what follows
Each of these options is added separately, when it is useful to you.
- Add-on
She prepares your estimate from your measurements, your catalogue and your rules, in versions.
Photos, plans, measurements and missing documents gathered; a priced draft; you approve exactly one version before it goes out. Assisted estimates
- Add-on
She follows up on the estimate you sent and stops at a reply, a refusal or a withdrawal.
Follow-up is limited to the estimate, not a campaign; the won-or-lost record tells you why a roof went to the neighbour while the caller was comparing quotes. Assisted estimates
- Add-on
She records the acceptance or signature and creates the job that follows.
The file moves from accepted estimate to work to schedule, with the signed version attached; you then document what was found and the change order. Assisted estimates
- Add-on
She assigns the job to the crew that can take it and shows you who accepted.
Territory, skill, availability; rescheduling when the weather moves the job, and a completion report at the end. Dispatch and field work
- Add-on
She knows where each request came from — Google profile, quote platform, referral — and which one ended up signed.
Platform requests arrive deduplicated against direct calls; the result per source tells you where your acquisition money goes. Lead capture and sales follow-up
- Add-on
She asks for a Google review after a confirmed job and drafts your reply to the reviews you get.
Included in Lead capture and sales follow-up for the same profile; the reply is published after your approval, in a trade where the Google review builds trust.
When your customers write, and if you already run software
- Channel
She continues the exchange by text about the roof in question and the visit wanted.
Optional SMS channel: the caller sends the ceiling photo in the same conversation, without repeating what was said on the phone.
- Software
She creates the client and the request in Jobber, once the connection has been proven on your account.
The client, request and quote model is documented; writing still has to be qualified on a real account. Without a connection, she works in native mode and the request is already written in your workspace. Jobber
- Software
She attaches Hover measurements to the request, with their provenance.
Template measurements describe the geometry, not the hidden decking; the visit stays. Canadian coverage and access still to qualify. Hover
- Software
She carries over the context of a request referred by RénoAssistance without passing it off as a direct call.
Context carry-over and the contact rule are qualified with the partner; until then, the request is taken as a referred request and named as such. RénoAssistance
What she does not do, at a roofer’s
- She gives no firm price and no ballpark: pricing happens after someone has been up to look.
- She does not diagnose the source of a leak over the phone — flashing, ventilation, membrane or ice.
- She gives a window, not an arrival time: work at height depends on the weather.
- She commits neither to a warranty length nor to a replacement lead time, and does not call a warranty “required by law”.
- She does not confirm that work will go ahead in bad weather.
- She promises no timeline on an insurance claim.
- She does not present herself as a platform that resells your request to other roofers: she answers for your company.
What you can ask her yourself
She answers from the calls, requests and business information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich callers reported water still coming in?
She retrieves reported conditions, addresses and callback details from your requests. She does not determine the leak’s cause.
Which estimate visits are booked this week, and which ones got their reminder?
She reads your calendar and the confirmations sent. She does not move a visit without your rule.
Which estimates sent this month have had no reply?
Add-onWith Assisted estimates: the last follow-up and the current version of each file. Without the option, she does not track estimates.
How many requests came from a platform rather than my Google profile?
Add-onWith Lead capture and sales follow-up: the source of each request and its outcome. Without the option, she knows the call, not where it came from.
What happens to the request
You write your instructions once
Your service area, your hours, the kinds of work you take, who to alert when there is a leak, and what your receptionist may not say. You can change all of it at any time from the app.
She answers and qualifies
She takes the name and callback number in her first sentence, in case the line drops. Then the kind of request, the roof type, the address with the postal code, the number of storeys, and whether water is running right now.
You get a request, not a voicemail
A written summary reaches you by text: who, where, which roof, which problem, and how urgent it is. An active leak triggers an immediate alert; an estimate request waits until you are back on the ground.
What the Trades and maintenance base covers
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Name and callback number taken first, so nothing is lost if the line drops
- The work asked for, the place and the wanted timing, written into your request
- An immediate alert when the situation matches your urgency rule
- A written summary after every call, readable in the app, and the option to ask her what happened
She does not diagnose the source of a leak over the phone — flashing, ventilation, membrane or ice.
Decisions that stay with you
- She does not give a firm price, or a ballpark: that is priced after someone has been up to see the roof.
- She offers a window, not an exact arrival time: work at height depends on the weather.
- She does not commit to a warranty length or to a replacement lead time.
- She does not confirm that work will go ahead in bad weather.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which callers reported water still coming in?
She retrieves reported conditions, addresses and callback details from your requests. She does not determine the leak’s cause.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Customer text conversations
Continue a text conversation about the roof and requested visit, beyond simply sending a photo.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Client, request and quote model documented; writing each object still has to be proven on a real account before it is announced.
Template-based measurements and estimates are documented. They say nothing about hidden decking: the visit is still needed.
Requests referred by a platform: carrying the context over and the contact rule both have to be qualified with the partner.
The phone rings while you are up on a roof
Roofing is one of the few trades where answering the phone is both unsafe and impractical. You are on a slope, harnessed, with loud tools, often alone or with a crew waiting on you. The call that comes in right then will not wait: someone watching water run down a ceiling calls the next roofer on the list before you climb down.
Your receptionist takes that call for you. She answers in French or in English depending on the caller, asks the questions you would ask, and can tell an active leak apart from someone comparing three prices for next year. You come down, read a written request, and decide who to call back first.
She does not replace your relationship with your customer. She screens and documents first contact — the curious, the salespeople, the requests outside your service area — so that what reaches you is worth the interruption.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceRoofing, exteriors and foundations
Roofers — your questions
How does she recognise an emergency?
From your rule, written once: water running inside, shingles torn off after high winds, or a full replacement project. Those calls trigger an immediate alert instead of waiting for the end-of-day summary.
Tuesday, 2:10 p.m.: Sophie calls, water is coming through the ceiling. The request reaches Marc as an immediate alert with the address, roof type and callback number. That same day, a shingle replacement wanted for the summer waits for the evening summary.
Does she book the estimate visit?
Yes, within the availability you allow and on the slots you keep for visits. She places the inspection, sends the confirmation and the reminder before the visit. You remain the person who prices the work on site.
Can she quote a price over the phone?
No. The roofing preset rules out firm prices and ballparks: a replacement is priced after someone has seen the surface, the slope, the number of layers and the state of the decking. She explains that to the caller and captures the request.
Do I keep my number?
Yes. You forward your line to Zenvox whenever you want — all the time, only when you do not pick up, or on a schedule. You can also add a local number and keep yours for long-standing customers.
What about the off season?
A roofer's call volume is concentrated from April to November, with a peak every autumn. Your base does not change in winter; what changes is what you ask her to do with inspection and spring planning calls.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberRoofers