When a store offers you an installation job, your receptionist records the coordinator, address and requested window. She distinguishes that message from a homeowner’s project or a schedule change, leaving you to confirm dates when another trade’s work shifts.
$39 CAD / month · 50 Standard calls · 1 local number
A store coordinator or a project manager assigning a measure or an install. Short script, professional tone, no qualification: the name of the firm, the address, the date window, and a priority alert. You configure the list of stores and contractors you work with yourself.
He often already knows his numbers: a square footage read off a lease or a plan, and sometimes a material already picked in a showroom. She captures the area, the rooms, the material, the old covering to remove, the floor and the date.
"Drywall wraps Thursday, can you come in Friday?" Your trade comes after paint and before baseboards, and the date moves because the trade before you ran late. She records the new window and passes it on without accepting it for you.
Cracked grout, cupping boards, creaking. She takes the message, marks it as a warranty call-back, and alerts you — without diagnosing anything, because those faults live in the subfloor and in humidity, and because they are the stuff of disputes.
Simon gets an alert on his phone: the store's name, the address, the material, the area quoted, the material already on site and the date window. He confirms between two rooms. The coordinator did not have to call the next installer, and Simon's name stays at the top of his list.
Monday, 2:05 p.m. The installer is on his knees with the wet saw running. A flooring store coordinator calls to place an install.
ReceptionistPlanchers Vaudreuil, good afternoon. Let me take your name and a callback number first.
CoordinatorÉric Thibault, from the store on Harwood. I have a vinyl install to place.
ReceptionistOf course, Mr Thibault, I have you on file as one of our accounts. Address and date window?
Coordinator412 rue Saint-Charles, Vaudreuil-Dorion. About 600 square feet, Thursday or Friday this week. The material is already on site.
ReceptionistNoted: 412 rue Saint-Charles, vinyl, about 600 square feet, material delivered, Thursday or Friday. I am sending this to Simon right away; he will confirm the day by the end of the afternoon.
CoordinatorGreat. Thanks.
The stores and general contractors you work with, your territory, the materials you install, and the lead time you are quoting right now. If a caller names himself as one of your firms, the call changes script and urgency.
Name and callback number first. Then the routing: homeowner, store, general contractor, property manager, or existing customer. Each branch has its own tone and questions — and the professional branch has very few.
An assignment from a firm goes out as an immediate alert with the address and the window. A homeowner request arrives in writing, with the measure offered in your calendar. The current lead time you recorded is given to the caller: it is their second question after price.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She does not set a firm install date while the material delivery is unconfirmed.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which flooring customers have already bought their materials?
She retrieves the stated flooring, reported material availability and requested date. She does not assess the subfloor.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Clarify available materials, old flooring to remove and delivery access with the customer.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Client, request and quote model documented; writing each object still has to be proven on a real account before it is announced.
On-site measuring tools and management systems built for flooring exist, and they carry the cut and seam layouts. No access is established; this is an identified lead, not a connector.
A platform that captures part of the search traffic in your trade and hands the same request to several contractors. Worth knowing as a channel, not as an integration.
There are two ways to make a living installing floors, and on the phone they have almost nothing in common. The dealer has a showroom, posted hours and someone at the counter — but that someone is a salesperson, and every coordination call he takes is a customer standing in front of him, waiting. The subcontracting installer has no counter: he has a cell phone, he is on his knees, and the wet saw makes conversation impossible even when a hand is free.
That is why your receptionist's second question is not "what kind of project?" but "are you calling for yourself, for a store, or for a contractor?" A dealer's coordinator who gets a qualification questionnaire hangs up. What he needs to say fits in one sentence: this is so-and-so from such a store, I have a job at this address, can you take it that day. She recognises him, takes the address and the window, and pushes the alert to you immediately.
This page does not promise you more requests. It promises that nothing gets dropped — and in your trade, what gets dropped is not a prospect, it is work already sold. When the phone rings out, the coordinator calls the next installer on his list, and he remembers it next time. The real loss is not the call: it is your place on the list.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceFrom the list of firms you enter yourself. When a caller names himself as one of them, the script goes short and factual, the qualification questionnaire is skipped, and the alert goes out at high priority. A coordinator has neither the time nor the patience for six questions.
Yes, if you record it. "We are running a few weeks out right now" is the question that comes right after price. Answering it honestly saves a callback and wins the call — and in winter, when your lead times shorten, it becomes an argument.
She takes the message, marks it as a warranty call-back and alerts you. She does not look for the cause: cupping or cracked grout lives in the subfloor and in ambient humidity, it cannot be diagnosed over the phone, and a guess said out loud becomes evidence in a dispute.
No, and that guard-rail is absolute here. Material prices move, taking out the old covering is a cost line of its own, and subfloor preparation is the variable nobody sees over the phone. She explains those three things, then books the measure.
No. The receptionist addresses every caller formally, on every page — and the tone adjusts on top of that to who is calling: warm with a homeowner redoing a house, brisk and factual with a firm that wants a date.
Your work is indoors: there is no month when the phone goes quiet. In winter your lead times shorten — that is when answering fast converts best and when your spring book fills up.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberFlooring
