The group booking, the availability question, the tenant who found the listing: in several trades that arrives through the Page. Your receptionist answers there and files the thread with the customer.
7 days, 20 answered calls, no card
In restaurants, the Page collects quick questions and, above all, group and event requests: can you seat twenty for a birthday. It is a visual industry — discovery happens through photos of the room and the plates — and the question follows the same path. In property management, a good share of prospective tenants arrives through listing platforms and neighbourhood rental groups, so by message rather than by call. In some communities the message simply is the normal channel: immigration practices see it every day.
A group request left unanswered on a Friday evening is a full service booked somewhere else. Your receptionist answers on the Page from your instructions: she takes the date, the headcount, the constraints, states what you accept and what you do not, offers a slot in your calendar when your rules allow it, follows up on a request left hanging if you chose follow-up, and files the thread in your app.
They ask about hours, availability for a group, whether a listed unit is still open. The receptionist answers from your instructions, qualifies and passes the request on. Those replies draw on the monthly customer reply allowance.
You ask how many group requests are pending, have a date confirmed, change a capacity rule. That conversation has its own meter, separate from your customers’.
One module covers the Page and the professional Instagram account linked to it.
This module does not bring WhatsApp and grants no right to post on the Page. Replying to messages and publishing content are two separate functions, chosen separately.
Date, headcount, allergies, arrival time, budget if you let her discuss it. The request lands complete in your app, and the booking goes into the calendar when your rules allow it.
She answers from the status you keep current, takes the contact details, asks your screening questions and offers a viewing. The request stops living in a pile of unread messages.
Time zones, language, a delicate subject: some people will write and will not call. The reply goes out in the language of the message, and the file is the same one a call would open.
Replying grants no right to price, to take a deposit or to publish: each of those acts comes from the module that carries it.
The rules about when you may write belong to the platform, and they are stated up front.
This channel has no page other than this one. The help explains how messages arrive, what is recorded from them and what you see in your app.
Messenger and Instagram share one module: switching both on is a single addition. The other messaging apps — WhatsApp, and the ones your customers use elsewhere — are separate channels, qualified one at a time.
Little on the work itself: the same instructions, the same qualification, the same limits. The difference is the audience. Messenger stays present with a share of owners and more established customers, and a business page often works as a local directory: questions lean toward hours, address and availability rather than a precise service.
You authorise the page inbox, from your own settings, and you remove that authorisation in the same place. The receptionist publishes nothing, does not answer public comments and does not touch your campaigns: it handles private conversations.
The platform no longer allows a free reply. The receptionist waits for a new message or uses an eligible format; it looks for no detour. If the request is urgent and you left a number in your instructions, it invites the person to call rather than leaving them without an answer.
Yes. A written conversation and a call about the same subject stay attached to one customer file, with the structured request that comes out of it. Your team reads what follows without opening three applications.
Written replies to customers, on the monthly allowance shared across the conversation channels you added. Instagram and Messenger belong to one module: switching both on is a single addition. Calls keep their meter, and your owner conversation keeps its own.
Yes, in the language of the message received. The receptionist does not mix the two inside one conversation, and it applies the same service instructions in either.
The receptionist answers during the hours you set, and you choose what happens outside them: reply anyway with a sentence saying when your team picks things up, or note the request and wait for opening. Either way the request is written down and you find it when you wake up, with the whole thread. An urgent case follows the rule you wrote: alert, transfer to a number, or an invitation to call.
Facebook Messenger
