Gyms
Several plans, access by time band, a summer freeze: in a gym, contract questions come in on the same line as training questions.
Memberships and packages
Joining, pausing, credits left and renewal: membership admin stops interrupting a class.
7 days, 20 answered calls, no card
The task it takes over
A studio lives on memberships, and memberships generate one very specific call: “how many classes do I have left?”, “I am away a month, can I pause?”, “I want out”. None of those can wait until a six o'clock class ends, and none is settled in thirty seconds.
This add-on holds membership administration. It knows which plan covers what, how many credits remain, when renewal falls due, and what a contract says about pausing or cancelling. It answers from that contract rather than from a hunch.
In Québec a gym membership is a successive-performance service contract governed by law, notably on cancellation and automatic renewal. A principle held here is simple: no member is told they cannot cancel. They hear what their contract provides, and their request reaches you.
Step by step
- To start
A contract is a source
Your plans, what they entitle, how long they run, how pauses and cancellations work: entered once. Zenvox answers from approved content.
- During membership
Credits are a fact, rather than a guess
Classes left, coaching sessions, access to reserved time bands: entitlement state is readable and updates as bookings consume it.
- On request
Pause, change, cancel
A request is recorded with its date, attached to a contract, and passed on with whatever that contract provides. A decision that belongs to you stays yours.
- At renewal
A deadline you see coming
A term is tracked and renewal offered in time, with applicable rules stated. Edge cases go to a team rather than resolving themselves.
An add-on, not a base capability
A Services base already checks a person's existing entitlement in order to book them a spot: that check stays included, and this add-on does not resell it.
What it adds is managing a membership itself: creating, pausing, changing, renewing, tracking credits and services owed. Collecting money stays separate: managing an entitlement is not taking a payment.
What this changes for your business
Group fitness studios
Class cards, monthly passes, expiring credits: members want an exact figure, and an approximate figure creates a complaint.
Personal trainers
Blocks of sessions sold upfront and consumed over weeks. What remains owed must be clear on both sides.
What it receives
- Your plans, their entitlements, their term and their pause rules
- Live memberships and credits already consumed
- Member requests: pause, change, cancellation, renewal
- Contract terms coming up for renewal
What it produces
- An up-to-date picture of entitlements and credits left
- A request recorded with its date, attached to a right contract
- A renewal offer sent ahead of a term ending
- Exceptions raised: a dispute, a case outside a contract
You write plans and rules. Zenvox answers from approved content, records a request and passes it to you; it negotiates no cancellation and lets nobody believe a contract cannot end.
What is metered, and what comes from elsewhere
An allowance here covers active memberships and plans.
- Active memberships or plans, counted while they are active
- Contracts tracked, with services owed and renewal dates
- Inbound calls stay metered on a base, separately
- Checking an existing credit ahead of booking stays included in a base
Recurring debits and fees charged by your payment provider stay with them: this add-on tracks an entitlement rather than billing it.
With your membership platform
A status below is technical qualification. With no qualified connection, membership state lives in Zenvox.
- MindbodyTo qualifyLive access, interface costs and credit or capacity behaviour are untested.Mindbody
- Square AppointmentsTo qualifyPlan, localized rules and cancellation-fee limits may exclude certain setups.Square Appointments
Questions about this add-on
What does a member who wants to cancel actually hear?
Whatever their contract provides. No member is told they cannot cancel: the request is recorded with its date, attached to the contract, and passed on with what that contract provides. Zenvox negotiates no cancellation.
Where does the answer about classes left come from?
From the entitlement state, which updates as bookings consume it. Classes left, coaching sessions, access to reserved time bands: members want an exact figure, and an approximate figure creates a complaint.
Does it charge the renewal?
No. Collecting money stays separate: managing an entitlement is not taking a payment. Recurring debits and your payment provider's fees stay with them; this add-on tracks an entitlement rather than billing it.
What gets raised to the team instead of resolving itself?
A dispute, a case outside a contract, and edge cases at renewal time. An ordinary renewal is offered in time, with the applicable rules stated.
What is metered when I turn this add-on on?
Active memberships or plans, counted while they are active, and the contracts tracked with their services owed and renewal dates. Inbound calls stay metered on the base, and checking an existing credit ahead of booking stays included there.
Where to next
Go back to your business, or read a neighbouring add-on.
Memberships and packages