Restaurants
A group booking is negotiated in a few precise sentences: how many people, what time, dietary constraints. Those sentences have to be understood as spoken.
Additional languages
One more language, qualified end to end: voice, instructions, messages and journeys, rather than a first sentence.
7 days, 20 answered calls, no card
The task it takes over
French and English are included in a base, in all eight industries: the conversation follows whoever is speaking, with no choice to make. For many businesses here, that covers every call.
Then there are shops whose customers speak something else. A reception switching into a third language is not settled by translating a greeting: it needs a voice able to hold a conversation, instructions written in that language, confirmations that do not snap back into French, and trade questions keeping their meaning.
That is what this add-on covers: one language qualified end to end, beyond the two included. One at a time, chosen and verified — and nothing is promised about languages nobody has qualified.
Step by step
- Choose
One language, decided by your customers
Whichever language is kept is the one customers actually speak, rather than the most common one overall. The choice is explicit and visible inside an offer.
- Qualify
The voice, ahead of the wording
The voice is heard in that language with your own sentences. A voice acceptable when reading can be unusable in conversation: that is the first thing checked.
- Write
Instructions and questions follow
Instructions, limits and trade questions get written in that language. A question translated word for word often loses whatever it was trying to find out.
- Carry on
Messages stay in the same language
Confirmation, reminder and summary sent to a person stay in the language of the conversation. A reception confirming in another language undoes its own work.
An add-on, beyond two included languages
French and English are included in a base. This add-on brings one qualified language per purchase, using whichever voice mode was already chosen.
What is not promised: every language. Each one asks for its own qualification — voice, instructions, messages, journeys — and only those that passed are offered.
What this changes for your business
Health and care
Administrative instructions must stay exact in whichever language they are given. Anything belonging to care stays outside a receptionist's reach, in any language.
Trades and maintenance
An address, an access detail and a problem described in a customer's own language beat a call dropped for lack of understanding.
Garages and auto services
A vehicle, a symptom and a repair authorisation travel badly in an approximate language. A qualified language avoids the misunderstanding that costs a part ordered for nothing.
What it receives
- Whichever language is being added
- Instructions and limits, written in that language
- Trade questions, adapted rather than translated
- The voice mode already chosen
What it produces
- A conversation held in the added language
- Service messages in that same language
- A written request a team reads in its working language
- A versioned configuration, as with the two included languages
You choose the language and approve the wording ahead of publication. An unqualified language is not offered to customers.
What is metered
The add-on carries one qualified language beyond the two included.
- One additional qualified language per add-on
- The same voice credit model as a current reception
- Calls stay metered on a base, with no separate meter per language
- Messages go out on the channel concerned and use its meter
The catalogue promises no complete list of languages, and this page does not either: each one is added once it passes its own qualification.
On the voice side
A status shown is technical qualification. No software on your side is required.
- Telephony and voice orchestrationTo qualifyWhether a voice exists, how it holds up in conversation and what it costs depend on the provider, language by language. That is what decides whether a language can be offered.
Questions about this add-on
Do French and English have to be bought?
No. Both are included in your base, in all eight industries: the conversation follows whoever is speaking, with no choice to make.
Is every language available?
No, and nothing is promised about languages nobody has qualified. Each one asks for its own qualification — voice, instructions, messages, journeys — and only those that passed are offered.
Is translating my questions enough?
No. A question translated word for word often loses whatever it was trying to find out: your instructions, your limits and your trade questions get written in the added language rather than translated.
What gets checked first?
The voice. It is heard in that language with your own sentences, because a voice acceptable when reading can be unusable in conversation.
Are calls metered separately per language?
No. The add-on carries one qualified language beyond the two included; calls stay metered on your base with no separate meter per language, and messages go out on the channel concerned and use its meter.
Where to next
Hear the voice, or see what a base already covers.
Additional languages