Sign or listing call
Address or listing number — often the same one that lives on Centris — the information you configured as public, a showing request recorded. A seller's motivation stays out of her answers.
Residential real estate brokers
While you are showing a home, a buyer calls the number on your sign and a seller asks to meet. You receive the property, the caller’s plans and their stated timeline. Your next call can start with the right question and the context already collected.
$45 CAD / month · 50 Standard calls · 1 local number
Start the call back with the client’s plans
The opportunity enters with its source — sign call, Marquette Street — and two sides: a pre-approved buyer with a deadline, and a property to sell on her side. Sunday's showing sits there as requested, waiting on the listing broker's agreement.
Read the full conversation
Saturday, 2:30 p.m. in May. The broker is running an open house. A woman calls after noting a number on a sign outside another property in her area.
ReceptionistGood afternoon. Let me take your name and a number to reach you on first, in case we get cut off.
CallerValérie Prévost, 514 555-0176. I am calling about the house with a sign on Marquette Street. How much is it worth, and is the seller in a hurry?
ReceptionistThe asking price is the one on the listing, and I can tell you neither what a property is worth nor a seller's situation: the broker establishes value after seeing a property. Are you looking to buy in that area?
CallerYes, before the fall. We have a pre-approval, and our own condo is still for sale by owner. Could we see it on Sunday?
ReceptionistI am recording your showing request for Sunday. It is confirmed once the listing broker agrees, and you get the message at that point. Are you already working with a broker?
For the requests you receive
Seller thinking about listing
Address, wanted timing, property type, and whether it is already listed with another broker. A seller meeting offered, no value estimated over the phone.
Co-operating broker
Name, agency, property and purpose. Their window runs in hours: showing a property or presenting an offer today triggers the immediate alert.
Other requests you can delegate
Buyer searching
Area, property type, stated budget, mortgage pre-approval obtained or not, move-in timing, and the question that prevents poaching: are you already working with a broker?
What she does for your sign
The moves she makes on calls that land while you are showing a property, from sorting the prospect through to a filed opportunity, then what stays with you. Every line is a call your number gets.
When a sign call comes in during your showing
She takes the name and callback number, then asks whether the person is thinking about selling, buying, renting, or calling about a transaction already in progress.
Sorting happens before anything else: a seller, a buyer and a co-operating broker do not expect the same follow-up.
She captures the wanted area or the sign address, the call source and the stated deadline.
Those criteria decide the next conversation, and the source stays attached to the opportunity instead of getting lost.
She asks whether the person is already working with a broker before offering a showing.
The question prevents poaching a client already represented, a core rule of brokerage regulated by the OACIQ.
She gives only the public information configured on the listing, and neither a seller’s motivation nor a negotiable price.
A sign call gets the address and the asking price; a seller’s situation stays out of reach of the phone.
When it is hot
A seller ready to sign a mandate, a pre-approved buyer on a tight deadline, or a co-operating broker wanting to present an offer today fires an immediate alert.
The real estate broker preset’s hot-lead rule applies the moment any of those three profiles appears.
With no immediate answer from you, she texts the call summary rather than leaving the caller without news.
You are often showing a property; the written summary reaches you even when you do not pick up.
She flags a transaction deadline inside ten days — end of condition, inspection, financing, signing — as a priority, even on a file open for months.
A closing date matters more than a file’s age; it is the date that fires the alert, not the topic of the call.
The opportunity that lands in your pipeline
She records a showing request within the availability you allow, with a status of requested rather than confirmed.
The showing moves to accepted once the seller or the listing broker agrees; while that is missing, the status stays visible.
She checks whether the contact already has an open opportunity before creating a second one for the same person.
A prospect calling back returns to their existing opportunity, with a note on what was said this time.
She opens the opportunity with its source, its deadline and the next conversation offered.
A sign call’s source stays attached to the opportunity, so you know where every prospect came from.
Between showings, with Brokerage and teams
Options added separately, when they are useful to you.
- Add-on
An opportunity is assigned to you and you accept it; showings, documents and mandate stages get coordinated afterwards.
Brokerage and teams option: the outcome stays attached to whoever owns it, even when several people work the file. Brokerage and teams
- Add-on
She ties your call sources — sign, listing profile, referral — to each opportunity’s real outcome, with a reason recorded when it is lost.
Lead capture and sales follow-up option: de-duplication keeps one prospect from opening two separate opportunities. Lead capture and sales follow-up
When a prospect writes on your Page, and if you already run Follow Up Boss
- Channel
She answers enquiries on your Facebook Page and prepares a showing request, without announcing acceptance over that channel.
Optional Instagram and Messenger messages: the seller’s or listing broker’s agreement stays a separate step, written or spoken.
- Software
With Follow Up Boss, she receives leads from a documented provider; system registration and coverage of stages still have to be proven.
Until it is qualified, the opportunity lives in the native register with its source and its deadline. Follow Up Boss
- Software
With HubSpot, installation runs through delegated authorisation and documented read and write scopes; actual authorisation still has to be proven.
Vendor documentation does not stand in for a real account tested end to end; the note says so plainly. HubSpot
What she does not do on your opportunities
- She gives no opinion of value and estimates no property price.
- She does not negotiate, suggest an offer price or comment on an offer received.
- She does not reveal a seller’s motivation, their acceptable floor or whether other offers exist.
- She puts no figure on your remuneration: a brokerage contract gets explained in a meeting.
- She does not confirm a showing: she records the request, and agreement comes from the seller or the listing broker.
- She asks no question about a rental applicant’s origin, religion, age or family situation.
What you can ask her yourself
She answers from the opportunities and calls you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich sign calls concern a showing this weekend?
She retrieves the property, source and requested date. She distinguishes the request from seller or listing-agent approval.
Which opportunities carry a transaction deadline this week?
She retrieves the stated dates — condition, financing, signing. She does not confirm them with a third party herself.
Which source produced the most opportunities this month?
Add-onWith Lead capture and sales follow-up: performance by source and the reason for lost opportunities. Without the option, she does not tie source to outcome.
What happens to the request
You write your instructions once
Your active listings and what may be said about them, your territory, your showing hours, what triggers an immediate alert, and what she may not say. One listing and your availability are enough to start.
She sorts, then she dates
Name and callback number in her first sentence. Then selling, buying, renting or an in-progress transaction. Then the date at stake: end of a condition, inspection, financing, signing.
The opportunity lands in your pipeline
A written summary reaches you and the opportunity enters your follow-up tool with its source preserved. A showing request sits there as a request, with the agreement still to be obtained.
What the Real estate base covers
A bilingual receptionist who identifies the person, the property and the reason, opens an opportunity with a contact and a status, and passes priority situations along your procedure. No setup fee, and you keep your number.
- Calls answered in French and in English
- Sorting between seller, buyer, prospective tenant and co-operating broker
- Name and callback number taken first, in case the line drops
- An opportunity opened with its source, its deadline and the next conversation
- An immediate alert when the situation matches your priority rule
- A written summary after every call, readable in the app, and the option to ask her what happened
She does not confirm a showing: she records the request, and agreement comes from the seller or the listing broker.
Decisions that stay with you
- She gives no opinion of value and estimates no property price.
- She does not negotiate, suggest an offer price or comment on an offer received.
- She does not reveal a seller's motivation, their acceptable floor or whether other offers exist.
- She puts no figure on your remuneration: a brokerage contract gets explained in a meeting.
- She does not confirm a property is available where a listing is not configured.
- She introduces herself as the receptionist working on your behalf, not as you, and does not solicit somebody already represented by another broker.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which sign calls concern a showing this weekend?
She retrieves the property, source and requested date. She distinguishes the request from seller or listing-agent approval.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Facebook Messenger
Answer enquiries on your Facebook Page and prepare a showing request without announcing acceptance.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Lead-provider intake and an open interface are documented, using a key from an authorised account. System registration and coverage of stages still have to be proven.
Delegated installation and scoped read and write access are documented; actual app authorisation has yet to be tested.
What comes out of a sign call
A call comes back as an opportunity: the property, the caller's role — seller, buyer, prospective tenant, co-operating broker —, the deadline they state, the source of the call and the next conversation offered. A showing request enters as a request; it becomes an accepted showing once the seller or the listing broker agrees, and the opportunity shows which of the two states it holds.
Your number is printed on your signs, your cards and your listing profile, and it rings during a showing, an inspection or a signing. A caller, on the other hand, pays nothing to dial the next number. What she absorbs is unqualified first contact: value, advice and negotiation stay with you.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Real estateBrokerage and real estate teams
Residential real estate brokers — your questions
Is a showing confirmed over the phone?
She records a showing request within the availability you allow, and the opportunity carries that status. It moves to accepted once the seller or the listing broker agrees; while that is missing, the request stays pending and stays visible.
What about a caller already represented by another broker?
The situation they declare is recorded and your instruction decides the next conversation. She does not determine representation rights, and the opportunity stays identified as such.
Will the lead reach my follow-up software?
Where a connector has been qualified for the write in question; your software page states which operations are supported and what they produce. Otherwise the opportunity lives in the native register with its source and its deadline.
Can she say what a property is worth?
No, and her preset says so: no opinion of value, no ballpark. She explains that value gets established after a visit and an analysis of comparable sales, then offers the seller meeting.
Do I keep the number printed on my signs?
Yes: you forward the line when you do not pick up, on a schedule or at all hours, and you change your mind from the app.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberResidential real estate brokers