You manage your rentals around your workday. An active leak, a dripping tap and a viewing request arrive with the right unit and contact details attached. You can see which tenant needs a call back first and which requests can wait.
$45 CAD / month · 50 Standard calls · 1 local number
Running water, no heat in cold weather, a power failure, a front door that no longer locks. If there is a gas smell, smoke or someone trapped, she points to 911 first, then takes the building, unit and callback number and alerts you.
A dripping tap, an appliance, noise, parking. She records the unit, a description, any photos the resident can send and their availability for access, then opens a ticket instead of interrupting you.
She answers on listings you have entered, pre-qualifies against your configured criteria — move-in date, number of occupants, pets, consent to a credit check — and offers a viewing. Choosing who signs stays yours.
She verifies identity, records the request and routes it to administration. No balance is stated over text message, and no payment pressure is applied.
Chantal gets an alert with the address, both units, a no-heat-in-cold-weather flag and Nadia's callback number. The ticket stays open in her log until a resident confirms heat has come back.
Tuesday, 9:40 p.m., January. The owner is at home and his phone is charging. A tenant calls from the second floor of a four-unit building.
ReceptionistGood evening. Let me take your name and a number to reach you on first, in case we get cut off.
TenantNadia Ouellet, 514 555-0188. It is cold in here, my baseboards stopped heating after supper.
ReceptionistWhich address and which unit? And as far as you know, is your neighbour having a similar problem?
Tenant1450 Saint-Zotique Street, unit 4. Unit 3 told me they lost heat too.
ReceptionistNoted, and two units affected in cold weather counts as an emergency under the owner's rule. I am alerting Chantal and on-call maintenance right away. They will confirm they are handling it — I cannot give you an arrival time myself.
The moves she makes on calls from your tenants and your applicants, from identifying the unit through to a request handed off, then what stays with you, the owner. Every line is a call your mobile gets.
She takes the name and callback number, then the building address and the unit, before asking what is going on.
Nothing gets decided before the unit is identified: it sets which rule applies and who gets alerted.
She asks whether the caller is a resident, an applicant for a vacant unit, or a vendor, before qualifying anything else.
A resident opens a maintenance request, an applicant enters pre-qualification, a vendor talks access or an invoice: three different routes.
She checks whether a request is already open for that unit before opening a second one for the same problem.
A tenant calling back about the same tap adds to their request rather than opening a second one you would have to cross-reference yourself.
She answers everyday building questions from what you approved, and passes on whatever is not configured as a request rather than a guessed answer.
A building rule or a parking note you have not written stays a pending request instead of a guessed reply.
She has the caller leave and dial 911 for gas, smoke or a carbon monoxide alarm, before any other question.
The safety redirect in the property-management preset comes before the unit is even identified.
She flags the request urgent and alerts you right away for running water, no heat in cold weather, a power failure or a front door that no longer locks.
Solo setting: your mobile rings, and the unit-and-problem summary follows by text if you do not pick up.
Outside your hours, she opens a ticket for anything that is not a building emergency and leaves it for the morning.
A dripping tap at night does not interrupt your evening; it waits with its description and the resident’s access availability.
She opens the request with a named owner and a visible status, attached to the building and unit identified.
Two units can share the same problem; they keep two separate files, kept apart.
She books a viewing of a vacant unit within the availability you allow, alone or as a group viewing.
The decision to rent stays yours; she arranges access and does not pick a tenant on your behalf.
She pre-qualifies an applicant against your criteria only: move-in date, occupants, pets, consent to a credit check.
No question about origin, religion, age, family situation or disability is part of her script.
Options added separately, when they are useful to you.
She contacts an authorised vendor for that kind of work, follows their acceptance and moves the request to accepted rather than to completed.
Maintenance and vendors option: proof of work and closure confirmed by the resident, not a guess. Maintenance and vendors
She prepares a spending approval request when a repair runs over the ceiling you set, committing nothing herself.
Included in Maintenance and vendors: you stay the one who approves, she only prepares the request. Maintenance and vendors
She collects the documents of an application file, checks it is complete and chases it when something is missing.
Leasing and applications option: you decide who signs, she only organises the file’s completeness. Leasing and applications
She continues by text the conversation about access and availability with a tenant, without promising a repair time over that channel.
Web and SMS conversational channel: the same rule applies whether written or spoken.
With Buildium, she reads data from an eligible account; writing a maintenance ticket endpoint by endpoint still has to be proven on a real account.
Until writing is qualified, her own register of units and tickets serves as the log. Buildium
With Hopem, Proprio Expert or a local system, official access and an authentication contract still have to be established with the vendor before any write.
Documentation from one vendor does not establish access to another; she then works in Zenvox native mode. Hopem
She answers from the requests and calls you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich tenants reported a leak in their unit?
She retrieves units, reports and recorded callbacks. A forwarded request does not mean a completed repair.
Which of tonight’s requests are still open, and which are waiting for the morning?
She reads each request’s status and what was promised. She does not say a repair is done until somebody has confirmed it.
Which applicants were pre-qualified this week?
She retrieves the criteria recorded for each applicant. She ranks nobody and does not decide who signs.
Which expenses are still waiting on your approval?
Add-onWith Maintenance and vendors: the queue of requests sent and their delay. Without the option, she tracks no spending approval.
Your addresses and their units, your hours, your on-call person or contractor, what counts as an emergency for you, your rental criteria, and how much may be spent before you have to be asked. It can all be edited from the app.
Name and callback number in her first sentence. Then the building address and the unit, the caller's role, the nature of the problem, and the question that settles it: is it happening right now, and is anyone at risk?
A written summary lands on your phone: building, unit, requester, problem, urgency. An emergency fires an alert and dispatches your on-call contact; everything else enters a log where a request keeps its status until closure is confirmed by the resident.
A receptionist who answers for you, in both languages, identifies the property and the caller's role, and sends you a written request with an owner and a status. No setup fee, and you keep your number.
She states that the request has been passed on, not an arrival time or a repair deadline.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which tenants reported a leak in their unit?
She retrieves units, reports and recorded callbacks. A forwarded request does not mean a completed repair.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Continue the tenant’s conversation about access and availability without promising a repair time.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Earlier research kept without re-checking: official customer or partner access and the authentication contract still have to be established with each vendor.
Open interface documented and credentials available on an eligible account; writing a maintenance ticket endpoint by endpoint has yet to be proven on a real account.
An owner with a plex or a handful of units runs that portfolio alongside another job. Tenants have had the personal number since the lease was signed — it is often the only point of contact, and it serves at once as a business line, an emergency line and a private line. A call at 7 p.m. could be a noise complaint, or water running down a ceiling.
Your receptionist takes those calls for you. She first pins down the building, the unit and who is speaking — resident, applicant, vendor — because nothing can be decided before that. Then she applies your rule: anything happening right now alerts you, and everything else becomes a documented ticket you handle when you are free.
She does not take away the close relationship that keeps good tenants. She takes away the duty to be reachable at every hour: routine questions are logged cleanly, and you remain the person who approves a cost and picks a tenant.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Real estateFrom your rule, written once: running water or a backup, no heat in cold weather, a building power failure, a front door that no longer locks. Any danger to people — gas, smoke, someone trapped — goes to 911 first, and she says so before recording anything.
No. She pre-qualifies against the criteria you configured and passes the application on; choosing a tenant stays a human decision, and it is yours. Questions barred by the Quebec charter are not part of her script.
Yes, within the availability you allow and on the slots you keep for viewings, including grouped viewings if that is how you run them. She sends the confirmation and the reminder, and you see it all in the app.
Yes, and many owners do the opposite: they take a local business number to give tenants and keep their cell for private life. Forwarding is set on your mobile plan — at all hours, only when you do not pick up, or on a schedule.
That is the stretch where everything lands at once: viewings, elevator or loading-dock bookings, move-in inspections, welcoming new tenants. Your base does not change; what changes is the volume she absorbs while you are on site.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberRental property owners
