Availability and recalls
A slot freed by a cancellation is offered to a list the clinic approved, and follow-up recalls go out on your instructions. This is the add-on that turns a cancellation back into revenue, connected or not.
Jane
Your request is written into Zenvox; inside Jane, nothing is. The vendor rules out booking by a conversational agent, and it is your front desk that enters the session.
7 days, 20 answered calls, no card
Where your request lands
The request is written into Zenvox: patient, session type — first assessment or follow-up — body area quoted as spoken, insurer or agency, workable time ranges. Inside Jane, nothing is written: at the time of checking the vendor excludes direct writing into the calendar and booking partnerships driven by a conversational agent. Your software remains the single truth of the schedule, and your front desk enters the session once.
Jane publishes no open programming interface, and no partner access has been granted to Zenvox. An exported calendar file is not a two-way event. Nothing is asked of you either — no key, no password, no connector to program — and on the day access is granted, the matrix changes line by line.
Jane holds the schedule per practitioner, the chart and appointment reminders for physiotherapy, chiropractic, osteopathy and massage therapy; Zenvox answers while the practitioner is in a treatment room, and records without assessing.
Read, create, update, cancel
The status below is technical qualification at the time of checking. It changes on the day access is granted and an authenticated trial makes it change.
| Action | Status | What that means |
|---|---|---|
| Read | To qualify | No open programming interface is documented by the vendor. Reading a practitioner schedule or finding a chart would require partner access that has not been granted. An exported calendar file does not prove a read against the chart. |
| Create | Zenvox native mode | The vendor integration article rules out booking by a conversational agent and direct writing into the calendar. So the receptionist files the request inside Zenvox, your team enters it, or the caller receives your clinic online booking link by text. |
| Update | Zenvox native mode | Moving a session commits the treating practitioner, the duration and the room. With no write access granted, your front desk moves it, working from a request already qualified, time-stamped and attached to the right chart. |
| Cancel | Zenvox native mode | A cancellation is taken, time-stamped and passed on with the freed slot, so a waitlist can actually do its job. It is not written into Jane by Zenvox, and it is your own cancellation policy that gets read out to the caller. |
What is included, what needs an add-on
Answering, qualifying, screening solicitation calls and handing you the request with recording and transcript all sit inside your healthcare base, and Jane changes none of it. A connection exists to remove double entry; it unlocks no capability. A rules-driven waitlist and administrative follow-up on a third-party payer file are named add-ons, with or without Jane.
The authorisation, and what holds the truth
While no access is granted by the vendor, the question flips: your own rules hold, and they get written down before day one.
- Zenvox asks for no password, yours or a team member one, and does not sign in on your behalf
- Your software stays the system of record for scheduling: a request passed on by Zenvox is a request, not a confirmed session
- Nothing is announced to a caller as confirmed until somebody at the clinic has entered the session
- On the day partner access is granted, the matrix above changes line by line and your setup stays put
Late afternoon, the physiotherapist is with a patient. The call is taken by Zenvox; nothing is written into the clinic software.
CallerHi, I would like a first physiotherapy assessment. It is my shoulder, since a fall at work.
ReceptionistLet me take your full name and a callback number first. I am writing down the shoulder exactly as you describe it — the physiotherapist assesses it, I only record it.
ReceptionistSince this is a workplace injury, do you have a claim number, the date it happened and a doctor referral? I record them so the file can be opened before your assessment.
CallerYes, I got my claim number, and I have my doctor referral.
The clinic receives a complete request: initial assessment, body area quoted as spoken, agency claim number, referral declared, workable time ranges. The front desk enters the session once into its own software, then confirms to the patient directly. The transcript stays in the app so anyone can check it.
When access is not granted
That is today reality, and nothing stops because of it. The receptionist works in Zenvox native mode, and your software remains the single truth of the schedule.
- The request is created inside Zenvox, qualified with the same fields your front desk already uses
- You find it in the app, with the recording, the transcript and the captured reason for calling
- The receptionist texts your clinic online booking link when you have one
- No capability in your base depends on access to third-party software
- Cancellation tracking feeds the waitlist without writing a single line into your software
Questions about this connection
Does Zenvox book the appointment inside Jane?
No. The vendor rules out booking by a conversational agent and direct writing into the calendar: the receptionist files the request inside Zenvox, and your front desk enters the session once.
Is an exported calendar enough?
No. An exported calendar file is not a two-way event, and it does not prove a read against the chart. Jane publishes no open programming interface, and no partner access has been granted to Zenvox.
What does the patient hear, then?
Her request is taken and qualified, and nothing is announced to her as confirmed until somebody at the clinic has entered the session. When you have an online booking link, the receptionist texts it to her.
Are we asked for a key or a password?
Nothing is asked of you: no key, no password, no connector to program. Zenvox does not sign in on your behalf, and your software remains the single truth of the schedule.
What good is cancellation tracking if nothing is written?
A cancellation is taken, time-stamped and passed on with the freed slot, which feeds the waitlist without writing a single line into your software. The Availability and recalls add-on then offers that slot to a list the clinic approved.
And on the day access is granted?
The matrix changes line by line, and your setup stays put. Nothing you will have settled — rules, instructions, waitlist — has to be redone.
Where to next
See the practice concerned, or the full list of software studied.
Jane