Arrival gone wrong
Code rejected, lockbox jammed, building door locked, guest arriving early. She checks identity and booking before releasing access, and escalates to your local contact if entry stays impossible.
Short-term rentals
A guest cannot get in while your cleaner prepares the next property. Your receptionist identifies the booking, records the problem and alerts the contact you chose. You stay in control of stay changes and the commitments made to the guest.
$45 CAD / month · 50 Standard calls · 1 local number
For the requests you receive
Departure and turnover
Checkout time, forgotten belongings, unit condition, preparing for a following booking. Cleaning between stays gets planned as an intervention, inside the real window between a departure and the next arrival.
Request to change a stay
Late checkout, an extra night, a different unit. She prepares the request, submits it, and confirms to a guest once a change is written into the booking system — and not before.
Other requests you can delegate
Incident during a stay
Heating, hot water, a broken appliance, damage, noise. She describes the problem, records the unit and permitted access, assigns cleaning or maintenance, and passes on anything touching safety or habitability.
A guest who cannot get in, with someone to call
The guest is inside by 10:19 p.m. The incident stays in that unit's file with its cause — a code regenerated during a change of stay — and a request to review automatic code delivery after changes goes to the host rather than getting lost.
Read the full conversation
Sunday, 10:15 p.m. A guest reaches an old-port apartment and the door keypad rejects his code. The host runs five units and is asleep.
ReceptionistGood evening. Let me take your name and a number to reach you on. Which unit and which dates is your booking for?
GuestSimon Fortier, 581 555-0119. I am at the Champlain Street apartment, booked tonight through Wednesday. My code will not work.
ReceptionistI am re-reading your booking. Can you confirm the last four digits of the number used to book, as your host requires before access is released?
Guest0119, same number I am calling from.
ReceptionistThank you. Your stay was extended by a night this afternoon and the lock code was regenerated at that point. I am giving you the active code, staying on the line until the door opens, and logging the incident so your host sees it in the morning.
What happens to the request
Your units and rules get described once
Each unit, its arrival and departure hours, its house rules, its equipment, its assigned cleaner, your local backup contact, and the identity check you require before access is released.
She re-reads the booking before she speaks
Name, callback number, unit and dates, the channel a booking came through, identity verified. Live status is re-read in your booking system, and that status governs.
The incident closes, and turnover follows
A request keeps its status until resolution, cleaning or maintenance confirms, and getting a unit ready attaches to the following stay. Resolution time is measured, unit by unit.
What the Real estate base covers
A bilingual receptionist who identifies the person, the unit and the nature of a request, creates a request with an owner and a status, and passes priority situations along your procedure. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Every call tied to a unit, stay dates and a booking
- Identity verified before any access information is released
- A request created with a named owner and a visible status
- A written summary after every call, readable in the app, and the option to ask her what happened
She confirms a change to a stay once it has been validated in the booking system.
Decisions that stay with you
- She grants no compensation, refund or exceptional cancellation: those decisions are yours.
- She releases no access code before the identity check you set has been passed.
- She promises no arrival time while cleaning or a repair is delaying turnover.
- She posts no review response or public message without your authorisation.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which guests requested a late checkout?
She retrieves requests and identified bookings. Answering the owner does not modify a stay.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
WhatsApp Business
Continue arrival and departure conversations on WhatsApp Business after identification and under the stay’s rules.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Bookings, calendars and messaging documented, with an access token obtained from an account secret. Real permissions on each distribution platform cannot be inferred from that interface: they stay to be qualified account by account.
A guest writes everywhere, and the booking lives elsewhere
A short-term rental turns on two or three critical hours: arrival, departure, and the moment something fails. A guest knows neither your organisation nor your contractors; a guest knows an address, a code and a time. With no answer, they message on the platform, then by text, then they call back — and three parallel conversations end up contradicting each other.
Your receptionist first ties a person to a booking: which unit, which dates, which source channel, and the identity you require before an access code is handed over. She then re-reads live status in your booking system, because a stay may have been changed while she was answering.
Everything else is coordination: an incident becomes a request assigned to cleaning or maintenance, a turnover running late pushes back an arrival time before it is announced, and anything touching compensation or an exceptional cancellation comes up to you. She decides no refund.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Real estateShort-term rentals — your questions
Does she hand an access code to anyone who asks?
No. She ties a call to a booking and applies the identity check you set before releasing anything. With no match, she takes contact details and alerts your local contact.
Can she grant a late checkout or an extra night?
She prepares a request and puts it to you. Once your approval is written into the system, she confirms to a guest. Compensation or an exceptional cancellation stays entirely your call.
What about cleaning between stays?
It is planned inside the real window between a departure and the following arrival, as an intervention with an owner, a confirmation and a closure. A turnover running late comes up before an arrival time is announced to a guest.
What if a booking changes mid-call?
The booking system governs: she re-reads it before confirming, and a synchronisation incident between channels comes to you instead of being settled by her. That is what stops a spoken confirmation from contradicting an actual write.
Does she ask guests for reviews?
Only if you switch that on, and within the rules of the platform involved. No public response is posted without your authorisation, and nothing goes to a guest whose stay ended badly before you have seen it.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberShort-term rentals