Seasonal opening and closing
The spring peak and the fall one. She books the appointment in the windows you keep for seasonal packages, records the preparation expected from the customer and the access to the yard.
Pools and spas
Pool openings and closings go into your seasonal slots, with preparation instructions and yard access recorded. For a repair, your receptionist instead gathers the brand, model and reported problem so you can prepare the appropriate service visit.
$39 CAD / month · 50 Standard calls · 1 local number
For the requests you receive
Equipment repair
Pump, filter, heater, chlorinator, a torn liner, a leak. She records the pool type, the brand and model, what the caller observes and since when, then books a service appointment — without naming the part at fault.
New installation
An in-ground or above-ground pool to install. She captures the project, the site access and the target date, then offers an estimate visit — a project is not priced over the phone.
Other requests you can delegate
A major leak or an electrical risk
A pool emptying fast, electrical equipment that worries the caller. That is the one emergency exception in this trade: she flags the call under your rule and reaches you instead of waiting for the next business day.
A visit prepared for seasonal service or repair
The technician receives the appointment with the photo of the pump label, the pool type, the opening date and a cloudy-water note. He arrives knowing what to check, without a diagnosis having been promised on the phone.
Read the full conversation
Monday, 8:05 a.m., the second week of May. The opening crews left an hour ago. A man calls: his pump is making an odd noise.
ReceptionistPiscines Fréchette, good morning. Let me take your name and a callback number first, in case we get cut off.
CallerGilles Marcotte, 450 555-0157. My pump has been making a metallic noise since the opening, and the water is cloudy.
ReceptionistIs the pool in-ground or above-ground, and do you have the pump's brand? Let me also check whether you have a contract with us.
CallerIn-ground. The pump, I do not know, there is a label on it. You did our opening last week.
ReceptionistYou can text me a photo of the label, it helps the technician leave with the right part. I cannot tell you where the noise comes from over the phone, and I will not give you a dosing for the cloudy water — the technician validates that. I am booking a service appointment and he will confirm an arrival window.
What happens to the request
You say what you service
The brands and equipment you support, your zone and your out-of-zone criteria, the windows reserved for openings and closings, and what triggers an alert. All of it changes from the app.
She identifies the asset, then the service
Name and callback number first. Then opening, closing, maintenance, repair or a new pool; in-ground or above-ground; what is happening if something is broken; the address with the postal code; and whether the caller is already a customer.
An appointment that matches the equipment
You get an already-qualified appointment, or an estimate request with the project's context. The technician validates the protocol and the condition on site, and a seasonal reminder follows the file.
What the Trades and maintenance base covers
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Name and callback number taken first, so nothing is lost if the line drops
- The work asked for, the place and the wanted timing, written into your request
- An immediate alert when the situation matches your urgency rule
- A written summary after every call, readable in the app, and the option to ask her what happened
She gives no chemical dosing advice: the technician validates the protocol.
Decisions that stay with you
- She gives no firm price on an installation: that is quoted after the site has been seen.
- She does not diagnose a breakdown over the phone — pump, filter or heater is something you tell apart on site.
- She offers an arrival window, not an exact time.
- She guarantees no opening or closing date at peak season unless the calendar confirms it.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which pool-opening requests are waiting for my callback?
She retrieves the installation type, reported preparations and callback status. She gives no chemical treatment advice.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
Contracts and recurring service already includes dispatch for jobs covered by those contracts. The Dispatch and field work option is only added for separate jobs outside that scope.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Customer text conversations
Clarify yard access and approved preparations before a seasonal opening or closing.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Client, site and request are modelled; writing each object still has to be proven on a real account before it is announced.
Interface key and callback secret are documented at the product's top tier; eligibility and write coverage still have to be qualified with the vendor.
Two peaks a year, and two businesses under one roof
The pool trade has a brutal rhythm: in spring everyone wants to open in the same week, in fall everyone wants to close in the same week, and in between there is maintenance and breakdowns. During those two peaks your office takes more calls than it can answer, and every missed call is a slot that goes to a competitor.
Your receptionist takes those calls and sorts them into four: seasonal opening or closing, regular maintenance, equipment repair, or a new installation. The first three get booked on the calendar; the fourth goes through an on-site estimate.
She also identifies the asset before booking anything. In-ground or above-ground, the equipment's brand and model, an existing customer or not, an address inside your zone or outside it: that is what avoids the trade's worst waste — the wrong service booked for equipment you do not service.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceLandscaping and seasonal maintenance
Pools and spas — your questions
I do not service every brand.
Then she checks before booking. The documented risk in this trade is the wrong service booked for unsupported equipment; she identifies the asset, and the out-of-zone criteria you wrote apply too.
Can she tell me what is broken?
No. The pool preset rules out diagnosis over the phone — pump, filter and heater are told apart on site. What she does is capture the brand, the model and what the caller observes, and ask for a photo of the label.
People often ask what to put in the water.
She gives no chemical dosing, and that is a preset rule, not caution. Improvised advice on water balance can damage equipment or a liner. She records the question and your technician answers it.
And a new installation?
She captures the project, the site access and the deadline, then books an estimate visit. No firm price over the phone: the amount depends on the model, the site and the subcontractors.
The two peaks are unmanageable by phone.
She distinguishes opening, closing and a breakdown, then uses the times you have authorized for each service. The appointment is confirmed only when the calendar accepts the booking. If the time or resource is unavailable, she keeps a request for follow-up with the caller’s details.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberPools and spas