Small animal clinics
Vaccines due, deworming, annual workup on an ageing dog. A recall naming an animal avoids a generic blast nobody reads.
Recalls and continuity
The follow-ups your clinic decided go out on time, and a freed slot is offered to the animal waiting for it.
7 days, 20 answered calls, no card
The task it takes over
A clinic knows exactly which animals should come back: an annual vaccine, a suture check after surgery, a senior cat workup, a control blood draw. What is missing is not a decision — it is a hand free to dial on a busy Tuesday, between two consults and a dog howling in reception.
This add-on keeps a list of animals under follow-up and fires the recall you planned, at the deadline you set. Owners answer, suggest a date, or ask to be left alone: a reply ends the sequence, and their request lands in your work queue.
It also keeps a waitlist. A cancellation opens a slot most weeks; instead of leaving it empty, it goes to an eligible owner already waiting.
Step by step
- Beforehand
Your clinic decides what is due
You enter deadlines worth tracking: recall type, interval, animals concerned, authorized channel. Zenvox sets no care protocol and suggests none.
- At the deadline
One recall goes out
It names an animal and its owner — both identities must match, or nothing is sent. It states what is due and offers to set a visit.
- On a reply
Sequence ends
A reply, a booked visit or a refusal ends it. A withdrawn consent is written to an owner record and applies to later recalls too.
- When a slot opens
Waiting turns into a visit
A cancellation frees a slot: it goes to a waiting owner whose animal matches a reason and a duration. If they decline, it moves to next in line.
An add-on, not a base capability
The Veterinary base identifies an animal and its owner, books or changes an authorized consult, and reminds owners of an appointment already on the schedule. Ordinary appointment reminders are therefore included; this add-on does not resell them.
What it adds is periodic follow-up your clinic decides — a deadline that comes around with no visit yet on the schedule — plus a waitlist. Commercial reactivation of lapsed clients and prospecting sit in other modules.
What this changes for your business
Emergency and referral hospitals
Post-op checks slip most easily: owners leave relieved, then a suture removal visit quietly disappears. It becomes a deadline someone holds.
Mobile and rural practice
As a route through an area comes up, animals under follow-up in it are contacted together, so one trip fills up instead of covering a single farm.
What it receives
- A list of animals your clinic puts under follow-up, each with a deadline
- Exact identity of an animal and its owner, checked ahead of any send
- Contact preferences on file, including withdrawals already recorded
- Same-day cancellations, which feed a waitlist
What it produces
- A recall sent at a deadline, on a channel an owner accepts
- A visit request attached to a correct animal record
- A freed slot offered to an eligible waiting owner
- Exceptions — wrong number, refusal, animal deceased — raised to a team
Your clinic decides what is due and when. Zenvox does not judge an animal's condition, recommend treatment, or approve a prescription refill: approval stays with a veterinarian, exactly as it does on a phone call.
What is metered, and what comes from elsewhere
The add-on carries its own allowance, separate from calls in a Veterinary base.
- Animals active in follow-up or on a waitlist, counted while they sit there
- Ordinary reminders for a booked appointment stay on a base
- Inbound calls stay metered on a base, separately from this add-on
- Messages draw on message allowances already in an account
Message carriage sits with telecom operators under their network rules; it is not billed twice by this add-on.
With your practice software
A status below is technical qualification, not a sales claim. With no qualified software, a follow-up list lives in Zenvox and this add-on runs.
Questions about this add-on
Does the base already remind owners of appointments, or do I need this add-on?
The ordinary reminder for an appointment already booked is included in the Veterinary base, and this add-on does not resell it. What it adds is the periodic follow-up your clinic decides — a deadline that comes around with no visit yet on the schedule — plus a waitlist.
Who decides which animals should come back, and when?
Your clinic does. You enter the deadlines worth tracking: recall type, interval, animals concerned, authorized channel. Zenvox sets no care protocol and suggests none.
Can it approve a prescription refill?
No. That approval stays with a veterinarian, exactly as it does on a phone call. Zenvox does not judge an animal's condition and does not recommend treatment: it captures the request and puts it in your work queue.
Once a recall has gone out, what stops it?
A reply, a booked visit or a refusal ends the sequence. A withdrawn consent is written to the owner record and applies to later recalls; the message names an animal and its owner, and if both identities do not match, nothing is sent.
What is metered when I turn this add-on on?
Animals active in follow-up or on a waitlist, counted while they sit there. Inbound calls stay metered on the base, separately, and messages draw on the message allowances already in your account.
Where to next
Go back to your practice, or read a neighbouring add-on.
Recalls and continuity