Emergency and referral hospitals
You receive cases from several referring clinics. Each arrives with its documents and a named contact on both sides.
Referrals and on-call
A referred case is not merely “sent”: a named person takes charge of it, and you know who.
7 days, 20 answered calls, no card
The task it takes over
A referral is two things: sending a case, and knowing someone picked it up. Sending takes a minute. Pickup is what goes missing — an email lands in a general inbox, a radiograph is too large to attach, an owner shows up at a referral hospital where nobody expects them.
This add-on treats a referral as a case with a living recipient. It asks for missing documents ahead of a send, reaches a responder on a receiving team, and writes “accepted” only once that person confirms. In reverse, a clinic receiving referrals gets a complete file.
On-call works on a same idea. Outside opening hours, a call carrying words of a life-threatening emergency goes to an on-call route you designated, with a name, a callback number and an animal captured first, so an on-call team knows who is coming.
Step by step
- Prepare
A checklist, ahead of sending
History, imaging, lab results, current medication, owner contact details: a checklist names what is missing, and a case waits instead of leaving half-built.
- Transmit
To a person, rather than an inbox
A case goes to a receiving team, and a request seeks a reachable responder. A send with no identified recipient stays an open request.
- Confirm
Receiving is separate from accepting
Acceptance is an act distinct from sending. Until a receiving team confirms it, a case sits in your exceptions and you can see it waiting.
- Outside hours
An on-call route you designated
A name, a callback number and an animal are captured first; a caller is then directed to an on-call route or emergency hospital you listed, and your clinic is alerted.
An add-on, not a base capability
A Veterinary base identifies an animal and owner, books an authorized consult, and reaches a designated on-call route for a priority request. A referral file, its documents and follow-up between teams are what get added here.
Clinical triage stays a professional act. Zenvox does not assess how serious an animal's condition is, makes no diagnosis, and does not decide whether a case deserves referral: it applies a caller's words to rules your clinic wrote, and it says so to an owner.
What this changes for your business
Small animal clinics
Orthopaedic surgery, a dermatology consult, cardiology: you refer, and by morning you know whether an owner was reached.
Mobile and rural practice
Far from imaging and a surgical suite, referral is a rule rather than an exception. A case travels with enough for a receiving team to avoid starting over.
What it receives
- An animal record and an owner identity, both verified
- Existing documents: imaging, lab results, history, medication
- A referral reason written by a referring veterinarian
- Contact details for a receiving service and its on-call route
What it produces
- A complete referral file, with a list of what had been missing
- A responder reached on a receiving team, named on a file
- Acceptance confirmed, or an exception that stays visible
- An on-call caller directed to a route you designated
A veterinarian decides to refer and writes a reason. Zenvox builds a file, finds a responder and confirms receipt; it decides nothing clinical and lets nobody believe a veterinarian has reviewed a case.
What is metered, and what comes from elsewhere
This add-on carries a case allowance plus a volume of document pages, both separate from base calls.
- Referrals handled per month, reset at each period
- Attachment pages filed against those cases
- Inbound calls stay metered on a base, separately
- An on-call route stays yours: Zenvox directs into it rather than replacing it
Fees for an outside service — imaging hosting, a referral hospital portal — belong to that service and are billed by it.
With your practice software
A status below comes from qualification research, not a sales wish. With no qualified software, a referral file lives in Zenvox.
Questions about this add-on
Does a case that was sent mean somebody picked it up?
No. Receiving and accepting are two distinct acts: until a receiving team confirms acceptance, the case sits in your exceptions and you can see it waiting.
Does it decide whether a case deserves referral?
No. Clinical triage stays a professional act: a veterinarian decides to refer and writes the reason. Zenvox builds the file, finds a responder and confirms receipt, and lets nobody believe a veterinarian has reviewed the case.
What travels with a referral file?
History, imaging, lab results, current medication and owner contact details, with a checklist naming what is missing. The case waits instead of leaving half-built, and a send with no identified recipient stays an open request.
Outside opening hours, what happens to an emergency call?
A name, a callback number and an animal are captured first, then the caller is directed to the on-call route or emergency hospital you listed, and your clinic is alerted. That on-call route stays yours: Zenvox directs into it rather than replacing it.
Do I need ezyVet or Provet for this to be useful?
No. Both sit at 'to be qualified': account access, fees and transaction tests remain open. With no qualified software, a referral file lives in Zenvox.
Where to next
Go back to your practice, or read a neighbouring add-on.
Referrals and on-call