At a farm or boarding stable, knowing the caller is not enough: you need the animal’s location and the person authorized to act. Your receptionist captures these details, access constraints and a callback number before contacting the on-call team for that territory.
$59 CAD / month · 50 Standard calls · 1 local number
The signal drops, the location is approximate, the caller rings back from another line. She captures the most precise location she can and a callback number right at the start, reaches the territory’s on-call practitioner, and leaves the request marked unconfirmed until real contact.
The owner, the stable and the person who decides are not interchangeable. She asks who is on site, who pays and who authorises, and writes them down separately rather than assuming one person covers all three.
The order of farms in a day is not neutral. She records the access constraints and the biosecurity instructions you approved for that operation, and sends them along with the visit instead of leaving them in your head.
A prevention programme already on the operation’s calendar. She confirms the operation, the group involved, the head count stated and who will be present, then places the visit in that territory’s route.
The on-call veterinarian acknowledges and calls the farm directly; the time of contact is logged. Thursday’s herd visit sits in the right territory’s route, with the group, the head count stated and the access landmark. The operation record keeps that landmark for next time.
Monday, 6:10 a.m. The partner veterinarian is already driving to another farm. A dairy producer calls from his barn on a crackling line.
ReceptionistGood morning, you have reached the ambulatory veterinary practice. Let me take a callback number first, in case the line drops.
ProducerMartin Théberge, 819 555-0164. Théberge and Sons farm, on Saint-Denis road. I have a cow I am worried about, and I also need to schedule this month’s visit.
ReceptionistI am logging both separately. For the cow: which building are you in, and who is on site with her right now? I am not able to assess the situation, so I am reaching your area’s on-call veterinarian right away.
ProducerThe back barn, second entrance past the silo. My son is with her. The monthly visit would be for the heifer group.
ReceptionistRecorded: second entrance past the silo, your son on site. I am calling the on-call veterinarian and I will confirm as soon as he acknowledges it. The heifer group visit, I am placing on Thursday in your road’s route — confirmation goes out by text.
What she takes on between a periodic herd visit and an on-call from a farm with no civic address, then the line she does not cross. Every line is a call your practice gets.
She asks for landmarks rather than a civic address — a range road, a building, an entrance, a distance from a known point.
The next trip starts from those landmarks instead of starting the search over.
She takes a callback number in the first sentences, because the line can drop before the call ends.
If the line drops, the request already exists with what was said.
For a boarded horse, she tells the owner, the stable and the authorising person apart, rather than assuming they are the same person.
Those three roles rarely coincide in the reality of a stable.
She establishes the herd or animal concerned and the number of head reported, without assessing the urgency of the situation.
Determining urgency belongs to the veterinarian, not the front desk.
She checks whether the person on the phone appears on your list of decision-makers before any agreement is recorded.
A verification request goes to your team when that is not the case.
She reaches the on-call veterinarian for the territory concerned and keeps the request unconfirmed until real contact is made.
The fallback on your list triggers if the first person does not answer.
She places a periodic herd visit into the right territory’s route, with the group and the number of head reported.
A prevention programme scheduled on the operation’s calendar gets booked ahead of time.
She passes on the access constraints and the biosecurity instructions approved for that operation along with the visit.
The order of a day’s farms is not left to memory.
An on-call request stays open until someone has acknowledged it, and the fallback triggers if the first person does not answer.
The time of real contact is logged rather than assumed.
With Mobility and herds, a herd-visit programme is tracked from one period to the next instead of living in a notebook.
The administrative follow-up of an operation contract stops depending on one memory. Mobile visits and herds
With Referrals and on-call, on-call routing by territory is confirmed by an acknowledgement of hand-over.
A referral to an equine centre or a colleague leaves with its documents rather than a phone number alone. Referrals and on-call
She clarifies an operation’s location and landmarks by text, keeping the clinical decision separate from the channel.
On-call routing and the clinical decision stay two separate things, even in writing.
With ezyVet, representing a herd or a whole operation still has to be qualified before any automatic writing.
Access to the account still has to be obtained as well. ezyVet
With Provet, herd follow-up still needs an authenticated trial before being presented as covered.
Authorisation through the approved application is in place; a sandbox still has to be requested. Provet
She answers from the calls and operations of your practice you are allowed to access. A question about an option only applies once you have switched it on.
The questionWho is at the stable, and who can authorise care?
She reads the stated contacts and the authorised record. Being on site does not establish decision-making authority.
Which herd visits still need placing in my route this week?
Add-onWith Mobility and herds: grouping by area and tracking from period to period. Without the add-on each visit is planned in isolation.
Which on-call requests have not yet been acknowledged?
She rereads on-call requests and the time of contact when it happened. She determines no urgency herself.
Which referrals to an equine centre or a colleague are in progress?
Add-onWith Referrals and on-call: documents sent and the hand-over acknowledgement. Without the add-on she captures the request without tracking its status.
Which areas are covered and who is on call for each, the operation records with their authorised contacts, the access and biosecurity instructions you approve, the rule that triggers an on-call handover, and the fallback when the first person does not answer.
She establishes the operation and its exact location, the species and the number of animals involved, and the authorised person on site. She takes a callback number early, because the line can drop before the end. She reports the words used without interpreting them.
A scheduled request goes into that territory’s route, with the tasks and documents you approve, billed to the right payer. An on-call request stays open until a person has acknowledged it, and the fallback fires if the first one does not answer.
A receptionist who answers in both languages, establishes the operation and the authorised person, and reaches the on-call practitioner for the right territory. No setup fee, and you keep your number.
She does not mark an on-call request resolved before a person has acknowledged it.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Who is at the stable, and who can authorize care?
She reads the stated contacts and authorized record. Being on site does not establish decision-making authority.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Clarify the farm’s location, landmarks and contact; on-call routing and clinical decisions remain separate.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Visits, owner and billing are documented objects. Representing a group or a whole operation, and account access itself, still have to be qualified.
Authorisation through an approved application, with a sandbox to request. Herd follow-up coverage needs qualification; no authenticated test has been run.
Rural practice does not coordinate like a neighbourhood clinic. The unit of work is not one animal with a file: it is an operation, an episode, sometimes a group of thirty head. Territory is measured in hours of driving, on-call duty rotates between partners, and the phone rings while you are in a barn with both arms busy.
Two things cost dearly when they are taken badly over the phone. Location first: a concession road, a neighbouring farm with the same family name, a field with no civic address. The authorised person second: in equine practice, the horse owner, the boarding stable and the person who decides can be three different people, and only one of them is standing there.
Your receptionist establishes those two things before anything else, reaches the on-call practitioner for that territory under your rule, and logs what happened. She does not determine urgency, advises no biosecurity measure, and does not log an agreement from someone absent from your list of decision-makers.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
VeterinaryShe asks for landmarks rather than a civic address — road, building, entrance, distance from a known point — and stores them in the operation record. The next trip starts from those landmarks instead of repeating the search.
No. She applies your on-call rule, reports the words used without interpreting them, and reaches the on-call person for that territory. Determining urgency, treatment and animal health obligations belongs to the veterinarian.
Whoever you listed as the decision-maker for that animal. If the person on the phone is not on that list, she captures the request, flags it for verification, and asks your team to confirm before any agreement is logged.
Yes, within the slots and territories you allow, using the length you set per visit type. The reminder before the visit goes by text to the person responsible for the operation, with the preparation instructions you approved.
That is why the callback number is taken in the opening sentences. If the line falls, the request already exists with what was said, and the callback comes from your side rather than waiting for the caller to redial.
The request carries the payer your operation record names, and the person on site is recorded separately. You see both at billing time, which avoids correcting it afterwards on a site with several entities.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberFarm, equine and herd practice
