Routine visit at home
Vaccines, an annual exam, a blood draw, a check on a cat that travels badly. She confirms the area, the service, the animal and the availability, then places the visit on a slot that fits the day’s driving.
Mobile and house-call vets
Between home visits, a new appointment has to fit your service area and route. Your receptionist collects the address, animals involved and requested service, then prepares a slot that accounts for travel. End-of-life requests are passed directly to you.
$59 CAD / month · 50 Standard calls · 1 local number
Fit visit requests around your service area and route
The visit sits in the following Wednesday’s route, in the right area, with the length for two animals, plus the floor, the elevator and the parking recorded. Confirmation goes out by text with the arrival window. The veterinarian stayed in the living room she was working in.
Read the full conversation
Wednesday, 11:05 a.m. The veterinarian is at a client’s home in Boucherville. An owner calls to have her two cats vaccinated at home.
ReceptionistGood morning, you have reached Dr. Julie Vaillancourt’s mobile practice. Let me take your name and a callback number.
OwnerDiane Racine, 450 555-0117. I would like my two cats vaccinated without putting them in carriers.
ReceptionistThat is exactly what she does at home. What is your address, and is there parking out front?
OwnerLemoyne street, in Boucherville, in an apartment building. Visitor parking at the back, third floor, there is an elevator.
ReceptionistGood, you are in the area she covers on Wednesdays. Two cats, so I am booking the length for two. Next Wednesday she would be at your door between 10:00 and 11:30 — that is a window, because the visit before yours sets the pace. Will you be there, or someone else?
OwnerI will be there. The window works for me.
For the requests you receive
Several animals, one trip
Three cats to vaccinate the same day, or a dog and a rabbit. She counts the animals, records what is asked for each, and the time booked reflects the number rather than a standard slot.
Request outside your area
The caller lives forty minutes past your last stop. She says so plainly, offers whatever you planned for those cases — a date when you are already in that area, or the contact of a practice you named — and leaves you a trace of the request.
Other requests you can delegate
End-of-life support
The heaviest call of your week. She takes the contact details, the animal’s name and the timing wanted, then hands it straight to you. She does not run that conversation for you and offers no slot herself.
What she does for your mobile practice
What she takes on between a routine visit and an end-of-life accompaniment, then the line she does not cross. Every line is a call taken while you drive or while you are at a client’s home.
A first call that checks what makes a visit possible
She confirms the area you cover before discussing any kind of visit.
A request outside your area gets settled before the call goes any further.
She gathers the exact address, parking, floor and other animals on site, because an impossible visit is discovered at the door.
These access details keep a trip from ending in a postponed visit.
She identifies who will be present during the visit and whether they are authorised to decide for the animal.
A visit with no authorised person on site is not booked the same way.
What she passes on directly, without touching it
An end-of-life accompaniment gets her taking the contact details and the desired time, then handing you the call without leading the conversation.
That subject belongs to the conversation you have with the family, not to an automated exchange.
A request outside your area is routed by the list you gave her, rather than turned away with nothing further.
The record of the request stays visible to you, showing where demand exists outside your territory.
She passes on the request without judging whether a case suits a house call: that decision stays yours.
She gathers the needed information and leaves the fit between the case and the home to your judgement.
A slot placed in your route, not a stand-alone appointment
She counts the animals in one household and books a length that accounts for the number rather than a standard slot.
Three cats to vaccinate on the same day do not take the length of a single animal.
She places the visit in an arrival window that fits your day’s route, rather than a fixed hour.
The previous visit and the road dictate the window announced.
When a visit runs long, she proposes rescheduling to you before it is announced to the next clients.
The next clients are warned of a delay with a new window, not with a fixed hour.
What else you can hand to her
- Add-on
With Mobility and herds, visits in the same area get grouped and a reschedule is proposed to you before being announced.
The route becomes a planning input, not an improvisation call by call. Mobile visits and herds
- Add-on
With Referrals and on-call, a case beyond what you do at home leaves with its documents for the receiving facility.
Hand-over is confirmed rather than assumed. Referrals and on-call
By text, and with your management software
- Channel
She clarifies parking, a floor or an entry phone by text, giving no veterinary opinion through that channel.
The text channel applies the same limit as the phone: nothing clinical gets answered there.
- Software
With ezyVet, the address, length and visit status stay objects to read once access is obtained.
The private and commercial paths differ by your distribution, and access still has to be obtained. ezyVet
- Software
With Provet, changing a planned visit still needs qualification before any promise of writing.
No authenticated trial has been run on this point yet. Provet
What does not leave her mouth
- She gives no veterinary opinion and poses no diagnosis.
- She does not decide whether a case suits a house call: that is your judgement, and she passes on the request.
- She assesses no animal’s condition and interprets no symptom.
- She does not lead an end-of-life conversation: she passes it on to you directly.
- She announces an arrival window, not a fixed hour: the road and the previous visit dictate it.
- She does not present the mobile practice as an answer to a priority request when your instruction says otherwise.
- She quotes no procedure by phone: the fee estimate follows your examination.
What you can ask her yourself
She answers from the calls and visits of your practice you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich house calls still need access details clarified?
She retrieves the address, attending person and reported access. The veterinarian decides whether a house call is appropriate.
Which visits in the same area could be grouped this week?
Add-onWith Mobility and herds: areas, routes and capacity taken into account. Without the add-on each visit is planned in isolation.
Which households have more than one animal to visit the same day?
She rereads the number of animals reported and the length booked for each household. She adjusts nothing without your confirmation.
Which cases go beyond what I do at home and are waiting on a referral?
Add-onWith Referrals and on-call: documents sent and the receiving facility’s confirmation. Without the add-on she captures the request without tracking its status.
What happens to the request
You describe your territory and your day
The areas you cover and which days you are there, the services you can perform at home, how long a visit really takes by reason, the driving time to keep between two stops, what goes straight to you, and the on-call contact you hand out when you cannot travel.
She checks what makes the visit possible
Exact address and postal code, parking, floor and stairs, other animals on site, who will be present and authorised to decide, equipment or records expected. She asks because an impossible visit otherwise reveals itself at the worst moment: on the doorstep.
A slot in your route, with a window
The visit goes into the schedule with an arrival window rather than a fixed time, and the confirmation goes out by text. If a visit runs long, the rest is rescheduled with your agreement and the following clients are told — without being handed a time the road cannot guarantee.
What the Veterinary base covers
A receptionist who answers in both languages while you drive or sit in a client’s home, and hands you a request ready to decide on. No setup fee, and you keep your number.
- Identify the owner, the animal and the request
- Book or change a visit within the slots you allow
- Pass on the practical instructions you approved — preparing the home, keeping the animal in one room, documents to have ready
- Reach the on-call path you designated for a priority request
- A written summary after every call, readable in the app, and the option to ask her what happened
She announces an arrival window, not a fixed time: the road and the previous visit set the pace.
Decisions that stay with you
- She gives no veterinary opinion and makes no diagnosis.
- She does not decide whether a case suits a house call: that is your judgement, and she passes you the request.
- She does not assess an animal’s condition and interprets no symptom.
- She does not run an end-of-life conversation: she hands it straight to you.
- She does not present mobile practice as an answer to a priority request when your instruction says otherwise.
- She does not price a procedure over the phone: the fee estimate follows your examination.
- She records only what you authorise, and confirms nothing from an animal's file to a third party: it is protected by professional secrecy. She is built for Quebec's Law 25, with a database in Canada; live voice processing runs through a US-based subprocessor, as the Security and data handling page explains.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which home visits still need access details?
She retrieves the address, attending person and reported access. The veterinarian decides whether a home visit is appropriate.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Customer text conversations
Clarify parking, floor or entry-phone details with the owner without giving veterinary advice by text.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Address, duration, visit status and documents are documented objects. The private route and the commercial route differ depending on your distribution, and access still has to be granted.
Authorisation through an approved application. Exact coverage for changing a planned visit needs qualification, and no authenticated test has been run.
You are the veterinarian and the front desk at once
Mobile practice is the exception in this sector. A clinic with a storefront has a counter and someone behind it; you have a vehicle, a driving schedule and one phone for both roles. When you are in a client’s living room with a cat on your lap and the family around you, picking up is as impossible as it is during surgery — and whoever calls at that moment is looking for a veterinarian available this week.
Your receptionist takes those calls. She checks first what makes a visit possible: the area you cover, the kind of visit you perform at home, access to the building, and who will be present with the animal. A request outside your area is redirected using the list you gave her rather than turned away flatly.
What she does not decide: what suits a house call and what does not. You alone settle that, and she hands you the request with everything she gathered. An end-of-life request goes straight to you: that subject does not run through an automated exchange.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
VeterinaryMobile, farm and equine practices
Mobile and house-call vets — your questions
How does she handle a request outside my area?
She says so plainly and applies what you planned: the next date you are already in that area, or the contact of a practice you named. The request stays visible to you, which shows you where demand exists beyond your territory.
Does she decide whether a case can be handled at home?
No. She checks the area and the kind of visit against the services you perform, gathers access and constraints, and passes you the request. Whether a case suits a house call stays your call.
Does she really book into my schedule?
Yes, within the windows you open, using the length per visit type and the driving time you set. Confirmation and reminder go out by text, with the arrival window rather than an exact time.
Does she discuss end-of-life care with owners?
No. She takes the contact details, the animal’s name and the timing wanted, then hands it straight to you. That subject belongs to the conversation you have with the family.
What if a visit runs long and I fall behind?
The reschedule is proposed to you before it is announced. Following clients are told about the shift with a new window, not a fixed time. The slot you protect stays protected.
I often drive through areas with poor coverage. Does that matter?
For your clients, nothing changes: the line is answered even where your phone has no signal. For you, the request appears in the app as soon as the network returns, with a written summary of the call rather than a missed notification to chase.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberMobile and house-call vets