During the storm
"When are you coming?" asked by twenty people in two hours. She answers all of them, confirms the site is on the list, gives the contract's trigger threshold and the last confirmed pass — without inventing an arrival time.
Snow removal
While you are clearing your route, customers can ask about their driveway without reaching you behind the wheel. Your receptionist finds the site and recorded visit, notes blocked access or a complaint, and passes on anything requiring your decision.
$39 CAD / month · 50 Standard calls · 1 local number
The site status while you clear the route
The customer hangs up knowing where she stands, and the dispatcher receives an access obstruction attached to the right site before the pass. The driver does not lose ten minutes in front of a blocked driveway.
Read the full conversation
Tuesday, 6:25 a.m., the morning after a heavy snowfall. The owner has been driving since the night. A customer under contract calls before leaving for work.
ReceptionistDéneigement Bouchard, good morning. Let me take your name and a callback number first, in case we get cut off.
CallerSuzanne Marchand, 450 555-0113. My driveway has not been done and I have to leave within the hour.
ReceptionistI can see your contract and your sector. Your contract's accumulation threshold has been reached, so your driveway is on the current route; the last confirmed pass at your address was yesterday evening. I cannot give you an exact time — it depends on how far along the truck is — but your site is on the list.
CallerAll right. Just so you know: my neighbour parked his car across my driveway yesterday.
ReceptionistThank you, that matters. I am recording it against your site as an access obstruction and alerting the dispatcher right away, so the driver knows before he arrives.
For the requests you receive
Blocked access or a sensitive area
A car parked in the driveway, a bin left out, fragile landscaping to protect. She records the obstruction against the right site, so the driver does not discover it at three in the morning.
Complaint and redo
A corner left uncleared, damage alleged to a curb. She classifies the request — complaint, redo, claim — attaches it to the site, and passes it to the manager without acknowledging anything.
Other requests you can delegate
Selling season and renewals
In the fall, calls from new customers and renewals. She qualifies the address, the zones, the surface, the obstacles and the expectations, and prepares the contract you will send.
What happens to the request
You load your contracts and your thresholds
The sites, the zones, the accumulation threshold that triggers a pass, the approved priorities, and the commercial accounts with a timing commitment. She reads those rules, she does not invent them.
She answers the status, and records what blocks it
Name and callback number first. Then the address and the zones to clear, the active contract and its threshold, the access and the obstacles, the last confirmed pass, and the precise request — status, complaint, redo.
The dispatcher keeps control
You receive obstructions, complaints and redo requests attached to the right site. Triggering a route and setting the order of priorities stay your dispatcher's decisions, not your phone line's.
What the Trades and maintenance base covers
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Name and callback number taken first, so nothing is lost if the line drops
- The work asked for, the place and the wanted timing, written into your request
- An immediate alert when the situation matches your urgency rule
- A written summary after every call, readable in the app, and the option to ask her what happened
She promises no arrival time: without driver data, an announced time is a promise that breaks.
Decisions that stay with you
- She triggers no route and changes no priority order: your dispatcher decides that.
- She acknowledges no alleged damage — the claim goes to the manager, with no admission.
- She adds no service that is not in the contract without your agreement.
- She does not change a contract's trigger threshold over the phone.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which addresses reported a missed snow-clearing visit?
She retrieves reports and visits already recorded. She does not invent a truck location or arrival time.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
Contracts and recurring service already includes dispatch for jobs covered by those contracts. The Dispatch and field work option is only added for separate jobs outside that scope.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Customer text conversations
Respond to blocked-access messages and service reports using only the available route information.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Contracts and billing schedules are documented on the product side; the service event and interface access are not verified.
A generic category: the vendor has to be named and access established. Proof of service per site is still to be qualified.
Call volume follows the weather, not a schedule
Snow removal is the one trade in this section where the phone follows no schedule at all. Calls arrive when it snows: early in the morning before people leave for work, in the evening after a storm, on weekends. And during those hours the owner is in the cab of the truck — which is to say, exactly the person who cannot answer.
Your receptionist takes that wave. She promises no time: a pass is triggered by the accumulation threshold set in the contract, not by a slot the customer picks. She reads the site's status — active contract, configured threshold, last confirmed pass — and answers from that.
The rest of the year, the line is there to sell. The signing season happens in the fall, and a missed call in October is not a lost pass: it is a contract lost for the whole winter.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceLandscaping and seasonal maintenance
Snow removal — your questions
Can she say what time we are coming?
No, and that is deliberate. Promising a time without driver data is the documented risk in this trade. She confirms the site is on the list, gives the contract's trigger threshold and the last confirmed pass — facts, not a promise.
There are no appointments in my trade.
No, and the page does not pretend otherwise. The trigger comes from accumulation, not from a slot the customer picks. What does get booked is commercial estimate visits and follow-ups on a complaint or damage.
What about damage complaints?
She takes the statement, the photos and the site, classifies the request, and passes it to the manager. She acknowledges no liability: a claim is handled by a person, with the file in front of them.
My real selling season is the fall.
And that is when a missed call costs a whole contract, not one pass. She qualifies new requests — address, zones, surface, obstacles, expectations — while you prepare equipment, and you send the contract with the file already built.
During a storm the phone does not stop.
That is exactly the moment she exists for. A storm's call volume arrives within a few hours, and it arrives while you are driving. She answers everyone, reads each site's status, and hands you a sorted queue instead of twenty voicemails.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberSnow removal