A full landscape project
A yard to redo, a designer's plan or an idea from a photo. She captures the zones, the scope, the plants and materials wanted, the phasing being considered and the stated budget, then offers an estimate visit.
Landscapers — design and hardscape
You arrive at a landscaping visit with the areas involved, preferred materials and stated budget already recorded. Your receptionist distinguishes a full yard project, a paving repair and a snow-removal enquiry, then prepares the appropriate next step for each.
$39 CAD / month · 50 Standard calls · 1 local number
The site and project before the estimate
The estimator receives the request with the approximate surface, the target wall height, the access constraint and a current-season flag. He arrives knowing he has to assess drainage, not only take measurements.
Read the full conversation
Wednesday, 3:40 p.m., the second week of April. The crew is laying pavers in Blainville. A man calls to redo his driveway and add a wall.
ReceptionistPaysages Turcotte, good afternoon. Let me take your name and a callback number first, in case we get cut off.
CallerSimon Bélanger, 450 555-0192. I want to redo my driveway in pavers and build a small wall along the side.
ReceptionistDo you have a sense of the driveway's surface, and how tall the wall would be? And can machinery get down the side of the house?
CallerThe driveway holds about two cars. The wall, maybe three feet. The side is narrow, there is a fence.
ReceptionistRecorded, including the narrow side access — that matters a great deal for the estimate. For the wall, feasibility depends on drainage and height, and that gets checked on site. I can offer an estimate visit next week; the book fills fast in April.
For the requests you receive
Pavers, walls, patios
A driveway, a parking area, a patio, a retaining wall. She records the approximate surface or the dimensions, the condition of what is there, and whether it is for this season or the next — a wall in particular depends on drainage and height.
Snow removal request
A winter contract call in the middle of paving season. She identifies it as an adjacent service, routes it to your snow removal flow, and keeps it out of your landscaping estimate queue.
Other requests you can delegate
Repair and levelling
Settled pavers, joints to redo, an edge that has shifted. That is settled with an assessment visit rather than a price over the phone: she captures the context and books it.
What she does for you, landscaper
The book fills up in April, and calls come in while you are on your knees in the pavers. She takes every one and prepares the estimate visit.
When it is a full landscape project to estimate
She takes the name and callback number before anything else, in case the call drops mid-job.
Before any other question, in case the call drops mid-job.
She captures the zones to landscape, the scope, the plants and materials wanted, the phasing being considered and the stated budget.
The fields that come from the documented situation of the design-build landscaper.
She offers an estimate visit in the slots you keep for this kind of project.
A driveway, a patio or a full project is priced on site, not over the phone.
When it is pavers, a wall or a patio
She records the approximate surface or dimensions, the condition of what is there, and whether it is for this season or the next.
A wall in particular depends on drainage and height — two things nobody guesses over the phone.
She confirms no retaining wall as feasible: drainage and height are checked on site.
Your designer or estimator decides the layout and the quantities.
When it is a repair or levelling
She captures the context — settled pavers, joints to redo, a shifted edge — and books an assessment visit rather than a price over the phone.
This kind of problem is settled with a visit, not a blind estimate.
When it is a snow removal request in the middle of paving season
She identifies a winter contract as an adjacent service and routes it to your snow removal flow.
She does not blend it into your landscaping estimate queue.
She lets the caller know a winter-service representative will follow up.
The landscaping request and the snow removal request stay two separate files, even at the same company.
After the visit: the estimate and dispatch
Each of these options is added separately, when it is useful to you.
- Add-on
She prepares your price by zone, with options, indicative dates and exclusions, and ties the approved version to the plan.
The risk in this trade is a plan accepted without the price catching up. Assisted estimates
- Add-on
She assigns each task to the crew that can take it — hardscape, planting — and shows you who accepted.
A job pushed by rain gets rescheduled the same way. Dispatch and field work
When your customers write, and if you already use software
- Channel
She collects landscaping preferences and project phases on your website before the callback.
Optional web channel: the context arrives already structured by the time you call back.
- Software
She stays ready for LMN or QuickBooks if that is your quoting and billing system.
Quotes, contracts and invoicing are documented on the product side, with an accounting export — but the whole remains an ecosystem, not a proven Zenvox connector. LMN
- Software
She logs the landscaping project in Jobber as a client and a request, once writing is confirmed on your account.
The client-request-quote model already exists in the product, but its actual writing still has to be proven. Zenvox native mode fills the gap until then. Jobber
- Software
She keeps a place for Buildertrend if your company uses it to track material selections.
Selection and change-order workflows are documented in the product, without third-party interface access being established. Buildertrend
What she does not do, at a landscaper’s
- She gives no firm price and no price per square foot: the estimate comes after the site has been seen.
- She estimates no surface, no footage and no material cost over the phone.
- She commits to no completion date: season and weather set the book.
- She does not confirm that a wall or a retaining wall is feasible — drainage and height are checked on site.
- She promises no job duration before someone has seen the site.
- She does not blend a snow removal request into your landscaping estimate queue.
- She commits to no excavation or access method without having seen the site.
What you can ask her yourself
She answers from the calls, requests and business information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich paving-stone projects have limited equipment access?
She retrieves customer-reported access and constraints. A site visit determines what is feasible.
Which current-season projects are still waiting on an estimate visit?
She reads the alerts sent and the requests flagged priority in your requests.
Which landscaping estimates sent this month have had no reply?
Add-onWith Assisted estimates: the last follow-up and the current version of each file. Without the option, she does not track estimates.
Which jobs are waiting on a hardscape or planting crew?
Add-onWith Dispatch and field work: who accepted each task. Without the option, she passes the request on without tracking its assignment.
What happens to the request
You describe your season
The projects you take, your service area, the windows you keep for estimate visits, what deserves an alert — a large project, a retaining wall — and where winter requests go. All of it changes from the app.
She prepares the visit without pricing
Name and callback number first. Then the type of project, the surface or the scale of the yard, the address with the postal code, whether it is for this season or the next, and whether the caller is already a customer.
An estimate visit that is worth making
You get a written request with the photos, the access and the phasing considered. A large project for the current season triggers an alert, because the book fills fast and the caller is phoning elsewhere too.
What the Trades and maintenance base covers
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Name and callback number taken first, so nothing is lost if the line drops
- The work asked for, the place and the wanted timing, written into your request
- An immediate alert when the situation matches your urgency rule
- A written summary after every call, readable in the app, and the option to ask her what happened
She does not confirm that a wall or a retaining wall is feasible — drainage and height are checked on site.
Decisions that stay with you
- She gives no firm price and no price per square foot: the estimate comes after the site has been seen.
- She estimates no surface, no footage and no material cost over the phone.
- She commits to no completion date: season and weather set the book.
- She promises no job duration before someone has seen the site.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which paving-stone projects have limited equipment access?
She retrieves customer-reported access and constraints. A site visit determines what is feasible.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Website chat
Collect landscaping preferences and project phases on your website before the callback.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Quotes, contracts and invoicing are documented on the product side, with an accounting export; the whole remains an ecosystem, not a proven Zenvox connector.
Client, request and quote model documented; writing each object still has to be proven on a real account before it is announced.
Selection and change-order workflows are documented in the product; they do not establish third-party interface access.
A short season, a book that fills fast
Landscaping and hardscape sell almost entirely between spring and fall, and the book fills early. Calls arrive in bunches on the first warm days — exactly when you are on a site, on your knees in the pavers, with a plate compactor running. A voicemail in April makes for a shorter season.
Your receptionist takes those calls and prepares the estimate visit. She records the site plan if there is one, the zones to be landscaped, what the caller sees in terms of grading and drainage, the plants and materials wanted, the site access and the neighbouring constraints, the phasing being considered and the stated budget.
She also knows that many landscaping companies plow snow in winter. A winter contract request is not handled like a landscaping project: she routes it to your snow removal flow, with its own questions.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceLandscaping and seasonal maintenance
Landscapers — design and hardscape — your questions
Does she book the estimate visit?
Yes, within the availability you allow and on the windows you keep for visits. She sends the confirmation and the reminder. A visit pushed by rain is rescheduled the same way.
What about retaining walls?
She captures the target height and the location, but confirms no feasibility: drainage and height are checked on site, and your designer or estimator decides the layout and the quantities.
I plow snow in winter. Do the calls get mixed up?
Not if you configure it. A winter contract request is recognised as an adjacent service and routed to its own flow, with its own questions. It does not land in your landscaping estimate queue.
Can she give a price per square foot?
No. The landscaping and paver presets rule out a price per foot as firmly as a fixed quote: the cost depends on the product, the excavation, the access and the design. She captures the project and books the estimate.
The book fills in a few weeks. Can she help?
You can prioritize requests for the current season or projects that meet your criteria. She collects the location, work and requested timing, then alerts the designated person or books an authorized visit. You retain the decision on construction capacity.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberLandscapers — design and hardscape