Planned pruning or removal
A tree too close to a roof, a crown to clear, a dead tree to take down. She records the species if the caller knows it, the exact location on the lot, the proximity of buildings, and the access for equipment.
Arborists
Before sending your crew, you know which tree is involved, what buildings are nearby and how equipment can reach it. Your receptionist distinguishes an inspection, planned removal and a situation requiring an alert under your rules, without assessing the tree’s stability.
$39 CAD / month · 50 Standard calls · 1 local number
For the requests you receive
A dangerous limb after high winds
A broken limb hanging, a tree leaning on a house. She takes the name and number first, records what is underneath, and applies your emergency protocol without promising an arrival time.
A tree near power lines
A tree touching a wire, or a wire on the ground. She gives no electrical instruction: she says to stay back, to contact the electricity distributor, and to call 911 if a line is down. The request reaches you afterwards.
Other requests you can delegate
Arborist advice
A tree that looks sick, leaves dropping early, a worry after a storm. That is an advisory service, not a removal crew: she opens it as a separate inspection request.
The tree and equipment access recorded before dispatch
The arborist gets the alert with the species, the location, what is underneath, the absence of a power line and the fence constraint. He leaves with the right machinery on the first try.
Read the full conversation
Saturday, 8:10 a.m., the morning after a windy night. The crew has not left yet. A woman calls about a maple over her driveway.
ReceptionistArbres Boisvert, good morning. Let me take your name and a callback number first, in case we get cut off.
CallerChantal Lemieux, 514 555-0181. A big limb on my maple is broken and hanging over my driveway.
ReceptionistIs the limb touching a power line, and what is underneath it — a car, a sidewalk, a neighbour's driveway?
CallerNo wire, no. My car is under it, but I can move it. The back yard is closed off by a fence.
ReceptionistMove the car and stay well away from the limb. I am flagging this urgent under the protocol, and noting that rear access goes through a fence — that changes the equipment to bring. The arborist will confirm an arrival window, not an exact time.
What she does for you, arborist
Advice, planned work and danger: three different calls on the same line. She sorts them before qualifying anything.
When it is planned pruning or removal
She takes the name and callback number before discussing the tree.
Before the tree is even discussed, so nothing is lost if the line drops.
She records the species if the caller knows it, the exact location on the lot, and the proximity of buildings.
The details that come from the documented trade situation of the arborist.
She records the access for equipment and the planned disposal of the wood.
The documented hypothesis in this trade: a trip poorly prepared for lack of equipment access.
She collects the photos available, without drawing any conclusion from them about the tree’s stability.
The named risk in this trade: a photo used as a stability diagnosis.
When it is arborist advice
She opens a separate inspection request rather than a removal crew.
Advisory service without execution is not the same as a crew sent to the site.
She records the problem reported — leaves dropping early, a worry after a storm — without judging the tree’s health.
The arborist inspects and decides, not her.
She offers an inspection visit in the windows you keep for advisory calls.
The advisory service follows its own calendar, separate from removal work.
When a limb is dangerous after high winds
She takes the name and number, records what is underneath, and applies your protocol without promising an arrival time.
A hanging broken limb or a leaning tree follows your danger rule, written once.
She confirms with the customer to stay away from the limb in the meantime.
The same instruction you would give yourself, before the arborist arrives.
When a tree is touching a power line
She gives no electrical instruction: she says to stay back, to contact the distributor, and to call 911 if a line is down.
The trade profile rules this out explicitly — no electrical instruction from her.
What else you can hand to her
Each of these options is added separately, when it is useful to you.
- Add-on
She prepares your estimate with equipment, crew and wood disposal detailed, in versions.
An explainable estimate, with follow-ups that stop the moment it is accepted or declined. Assisted estimates
- Add-on
She assigns the request to the removal crew or the inspector, with access and equipment already noted.
Included in Dispatch and field work — the truck leaves with the right machinery on the first try. Dispatch and field work
When your customers write, and if you already use software
- Channel
She continues describing the tree and the access by text, without asking the customer to approach the hazard.
Optional SMS channel: the caller sends the photo without being asked to go back near the tree.
- Software
She records the site and the tree item concerned in Jobber, once writing is confirmed on your account.
Site, parts and request are modelled in the product. Each writing still has to be proven before being announced. Jobber
- Software
She keeps the same file ready for Housecall Pro, if that is the tool your crew uses in the field.
The interface key and callback secret are documented at the product’s top tier, without write coverage being confirmed. Housecall Pro
What she does not do, in arboriculture
- She does not judge a tree’s stability or health from a photo or a description.
- She gives no instruction near power lines: she refers the caller to the electricity distributor, and to 911 if a line is down.
- She gives no firm price: equipment, crew and disposal are priced after the inspection.
- She does not confirm whether a municipal permit is required — that is clarified in the file.
- She offers an arrival window, not an exact time.
- She does not replace the arborist: safety and method stay his judgement, on site.
- She does not confuse arborist advice with a removal crew sent to the site.
What you can ask her yourself
She answers from the calls, requests and business information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich callers reported a branch near a wire?
She retrieves the report, location and contact. She does not judge the tree’s stability.
Which dangerous branches or trees did I get this week?
She reads the alerts sent and the requests flagged urgent in your requests.
Which removal estimates sent this month have had no reply?
Add-onWith Assisted estimates: the last follow-up and the current version of each file. Without the option, she does not track estimates.
Which inspections are still waiting on a crew or a confirmed access?
Add-onWith Dispatch and field work: who accepted each request. Without the option, she passes the request on without tracking its assignment.
What happens to the request
You write your danger protocol
What comes straight to you, what becomes an inspection, and what your receptionist does not say. You also set your service area, your inspection windows and the equipment you own.
She classifies, then qualifies
Name and callback number first. Then the tree and its precise location, whether pruning, removal or advice is wanted, the reported proximity of buildings and power lines, the equipment access and wood disposal, and any photos or permits already in hand.
A prepared inspection, not a visit in the dark
You get a written request with the location, the photos and the access constraints. The arborist sets the method on site, and any municipal permit that is required is clarified before the work.
What the Trades and maintenance base covers
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Name and callback number taken first, so nothing is lost if the line drops
- The work asked for, the place and the wanted timing, written into your request
- An immediate alert when the situation matches your urgency rule
- A written summary after every call, readable in the app, and the option to ask her what happened
She does not judge a tree's stability or health from a photo or a description.
Decisions that stay with you
- She gives no instruction near power lines: she refers the caller to the electricity distributor, and to 911 if a line is down.
- She gives no firm price: equipment, crew and disposal are priced after the inspection.
- She does not confirm whether a municipal permit is required — that is clarified in the file.
- She offers an arrival window, not an exact time.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which callers reported a branch near a wire?
She retrieves the report, location and contact. She does not judge the tree’s stability.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Customer text conversations
Continue discussing the tree and access without asking the customer to approach a hazard.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Site, parts and request are modelled; writing each object still has to be proven on a real account before it is announced.
Interface key and callback secret are documented at the product's top tier; eligibility and write coverage still have to be qualified with the vendor.
Three very different requests: advice, work, danger
In arboriculture, three calls arrive on the same line and do not call for the same answer. Someone wants an opinion on a tree's health. Someone wants planned pruning or removal. And someone has a broken limb hanging over a driveway after a windy night. Classifying the call before anything else is half the work.
Your receptionist does that sorting. She identifies the tree and its precise location, what is being asked — advice, pruning, removal — what is reported as dangerous, and the access. Then she applies your rule: a dangerous situation goes up under your protocol, the rest becomes an inspection to book.
She does not replace the arborist. Safety, method, whether a municipal permit is needed and any assessment of a tree's stability stay his judgement, on site. The documented risk in this trade is precisely a photo used as a diagnosis: your receptionist collects the photos, she draws no conclusion from them.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceLandscaping and seasonal maintenance
Arborists — your questions
My wasted trips often come back to one thing.
Access. That is the documented hypothesis: a trip poorly prepared for lack of equipment access. She asks about equipment access and wood disposal on every request, before the truck leaves.
People send a photo and ask whether the tree is dangerous.
She takes the photo and attaches it to the file, but does not use it to judge. That is the named risk in this trade: a photo used as a stability diagnosis. The arborist inspects, sets the method and the constraints, and he is the one who decides.
What if a tree is touching a power line?
She gives no electrical instruction — the trade profile rules that out explicitly. She says to stay back, to contact the electricity distributor, and to call 911 if a line is down. The request reaches you afterwards.
Does she book the inspection?
Yes, within the availability you allow and on the windows you keep for inspections. She sends the confirmation and the reminder before the visit.
Does she know whether a removal permit is needed?
No, and she does not pretend to. The rules vary from one municipality to the next; she records the question and the context, and your arborist clarifies the required permit before the work.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberArborists