New enquiries arrive with the rooms involved, the customer’s stated budget, available plans and preferred timing. Your receptionist offers a project meeting, then sends calls about work already underway and supplier messages to the people you have designated.
$39 CAD / month · 50 Standard calls · 1 local number
The contractor gets an alert during the second period: kitchen with a wall opening, a designer's plan in hand, a pre-holiday deadline, a stated budget. He calls back that evening, ahead of the two other contractors on the list.
Saturday, 10:15 a.m. The contractor is at a hockey game with his son. A couple calls after seeing his past work online.
ReceptionistConstruction Leblanc, good morning. Let me take your name and a callback number first, in case we get cut off.
CallerCaroline Dubé, 514 555-0131. We want to redo the kitchen and open up the wall to the living room.
ReceptionistDo you already have plans, or are we starting from scratch? And do you have a timeline and a budget in mind?
CallerA designer drew us a plan. We would like it done before the holidays, and yes, we have a budget in mind.
ReceptionistNoted, along with the possible load-bearing wall — that is an on-site check, nobody can confirm it over the phone. I will offer a project meeting at your place Tuesday or Thursday at the end of the day, and I am alerting the owner right now.
Kitchen, bathroom, basement, addition, added storey, turnkey build. She captures the vision, the address, the wanted timeline and the budget the caller has in mind, then offers a project meeting — and alerts you, because these requests are rare.
A question about a project already under way, a choice to confirm, a worry. She pulls up the file and routes to the project manager, instead of making the customer tell the story a second time.
A delivery, an invoice, a crew's availability. She takes the message and sends it to administration or the project manager, without cluttering your customer queue.
Water, a breakage, an incident on a job in progress. This is the one real emergency in this trade: she takes the name and number, flags the call urgent, and reaches the manager on call.
A real renovation project is rare and worth a lot. She recognises one in the first minute and warns you before the caller moves down the list.
She takes the name and callback number before discussing the project.
The very first reflex, before the project is even discussed.
She captures the vision — kitchen, bathroom, basement, addition — the address, the timeline in mind and the budget the caller wants to invest.
The questions an estimator would ask before even calling back.
She alerts you because a real project of this size is rare and worth a lot.
Only a few times a month, and the caller has a list of three contractors.
She pulls up the file of a project already under way instead of making the customer tell the story a second time.
A question, a choice to confirm, a worry — she routes to the project manager.
She records the precise question before routing, so the project manager does not have to guess.
The context follows the request, not only the customer’s name.
She takes the name and number, flags the call urgent and reaches the manager on call.
The one real emergency in this trade: water, a breakage, an incident on a job in progress.
She commits to no repair timeline over the phone.
The manager on call assesses on site before promising anything.
She recognises a call from a supplier or a subcontractor and routes it to administration or the project manager.
Those calls do not clutter your customer queue.
Each of these options is added separately, when it is useful to you.
She prepares your versioned proposal, logs objections and stops follow-ups the moment it is signed or declined.
A won-or-lost outcome, instead of a pricing exercise redone three times. Assisted estimates
She assigns every call to the right person — a project manager per site, a manager on call for damage.
You can see who picked it up, instead of guessing. Dispatch and field work
She tells referred leads apart from direct leads, and shows you which ones reach signature.
What each source actually returns you, not only what it costs. Lead capture and sales follow-up
She keeps emails about rooms and plans with the request. Pricing belongs to the estimates workflow.
Optional email channel: plans the customer sends stay attached to the right file.
She stays aligned with Buildertrend for the selections and change orders already tracked in your product.
Those workflows are documented on the product side, but do not establish third-party interface access. Buildertrend
She flags a request forwarded by RénoAssistance as such, before adding it to your project book.
No public write-back exists yet for this partner, and cost per source is qualified directly with it. RénoAssistance
She treats a RenoQuotes request as a separate commercial model, not as a technical connector.
Per-request fees and feedback are not established for this platform. Soumission Rénovation
She answers from the calls, requests and business information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich renovation enquiries include a stated deadline and budget?
She finds the rooms involved, stated budget and recorded dates. She does not price the renovation.
Which site damage or trouble calls did I get this week, and which ones were handled?
She reads the alerts sent and the requests flagged urgent in your requests.
Which project meetings sent this month have had no follow-up?
Add-onWith Assisted estimates: the last follow-up and the current version of each file. Without the option, she does not track estimates.
How many of my projects come from a referral platform rather than directly?
Add-onWith Lead capture and sales follow-up: the source of each request and its outcome. Without the option, she knows the call, not where it came from.
The kind of job you take, your service area, your book, what deserves an immediate alert, and who gets what — estimator, project manager, administration. All of it changes from the app.
Name and callback number first. Then the kind of project, the address, residential or commercial, whether plans already exist, the timeline in mind, the budget the caller wants to invest, and whether this is new or a follow-up.
You get a written request worth reading, and an alert if it is a large project. The meeting is placed in the windows you keep for visits, and you arrive knowing what it is about.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She confirms neither structural feasibility, nor that a permit will be granted, nor zoning.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which renovation enquiries include a stated deadline and budget?
She finds the rooms involved, stated budget and recorded dates. She does not price the renovation.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Keep emails about rooms and plans with the enquiry; pricing belongs to the estimates workflow.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Selection, allowance and change-order workflows are documented in the product; that does not establish third-party interface access.
Requests referred by a platform: no public write-back is established, and the cost per source has to be qualified with the partner.
Access terms, per-request fees and write-back are not established; it is a separate commercial model and should be treated as one.
A general contractor gets plenty of calls and few projects. Between suppliers, subcontractors, job-site follow-ups and people shopping an idea, the genuine new project — a full kitchen, an addition, a turnkey build — comes in a few times a month. It is worth a lot, it is decided slowly, and the person calling has a list of three names.
Your receptionist recognises that moment. She captures what an estimator needs to know before even calling back: the rooms and the changes wanted, the plans and photos available, the stated budget, whether the building will be occupied during the work, the trades involved and the target date. Then she warns you, because a rare lead does not wait.
She prices nothing. On a project this size, a meeting on site comes before any figure: that holds for scope, for allowances and for exclusions. What she does is book that meeting with enough context to make it worth holding.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceYes, within the availability you allow and on the windows you keep for visits. She sends the confirmation and the reminder before the meeting. You remain the person who prices the work, on site.
She confirms none of it over the phone. Structural feasibility, permits and zoning get verified — often during the project meeting. She records the question so you arrive prepared.
And they do not have to clutter your customer queue. She recognises them, takes the message and routes it to administration or the project manager, depending on what you configured.
No. The general construction preset rules out firm prices and ballparks alike: the amount depends on the scope, the finishes, the plans and what turns up once walls are open. She explains that and captures the project.
By the questions an estimator would ask: are there plans, what timeline, what budget the caller wants to invest, which rooms. A shopper answers in generalities; a real project answers in detail. Your alert rule applies to the second.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberGeneral renovation
